Kempinski Hotel Cancun, Cancun | Luxury Rooms and Best Rates at HotelGrand.org

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Key details

About the Hotel

Retorno Del Rey 36, Cancun, Mexico, 77500

Kempinski Hotel Cancun - A luxury beachfront resort with AAA 5-Diamond dining, Mayan-inspired spa, and ocean-view accommodations

Located in Zona Hotelera, this 5-star property features rooms with Caribbean Sea views, private balconies, and marble bathrooms with Salvatore Ferragamo amenities. Accommodations include Deluxe Seaside and Seafront Rooms ranging from 441.5 ft², offering minibars, Nespresso machines, and flat-screen TVs. Kempinski Hotel Cancun houses multiple dining venues including AAA 5-Diamond awarded Fantino serving Mediterranean cuisine and The Club Grill & Jazz Supper Club featuring live piano music. The Kayantá Spa offers Mayan-inspired treatments using indigenous ingredients, while the fitness center includes cardiovascular equipment with beach views. Guests can access The Club Lounge for private check-in and exclusive dining. Three restaurants at Kempinski Hotel Cancun provide all-day dining options, including El Café Mexicano's breakfast buffet and Sunday brunch.

Pros

AAA 5-Diamond awarded restaurants serving Mediterranean cuisine and live jazz entertainment

Direct beach access with private casitas available for seaside dining

Mayan-inspired spa treatments using indigenous ingredients from Yucatán

Club Level rooms include access to The Club Lounge with private check-in and exclusive dining

27000-square-foot conference center with beachfront event spaces

Cons

The all-inclusive package excludes private casitas dining, available at additional cost

Rollaway beds incur extra charges and are only available in king-bed rooms

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Seafront Double Room

Max:

2 persons

445 sq. feet

Bed options:

2 Double beds

Bathtub

Balcony

room details

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Deluxe Seafront King Room

Max:

2 persons

445 sq. feet

Bed options:

1 King-size bed

Bathtub

Balcony

room details

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Club Seafront Double Room

Max:

2 persons

445 sq. feet

Bed options:

2 Double beds

Bathtub

Balcony

room details

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Transportation and Accessibility

Transportation options

City Centre

Cancun 6.8 mi

Airports

Cancun (CUN) 11.2 mi

Isla Mujeres (ISJ) 19.5 mi

Facilities

This grand hotel provides facilities designed for comfort and memorable stays.

Free Wi-Fi

Free Wi-Fi in rooms

Parking

USD 20 per day

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Yoga class
Sports trainer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Bathroom telephone

Location

Retorno Del Rey 36, Cancun, Mexico, 77500

Map view

Retorno Del Rey 36, Cancun, Mexico, 77500

City landmarks

Museum

Mayan Museum of Cancun

1.4 mi

Landmark

Avenida Kukulkan

3900 ft

Museum

Museo Subacuatico de Arte

2400 ft

Mall

Luxury Avenue

3500 ft

Landmark

Museo Sensorial del Tequila

3800 ft

Mall

Kukulcan Plaza

3500 ft

Beach

Playa Marlin

5100 ft

Shopping Area

Luxury Avenue Cancun

3300 ft

Aquarium

Interactive Aquarium

1.2 mi

Museum

Cancun Wax Museum

1.3 mi

Landmark

Yamil Lu'um Archeological Site

1.3 mi

Landmark

Scorpion's Temple ruins

1.3 mi

Landmark

Extreme Games Cancun

3200 ft

Landmark

Marlin Beach

4300 ft

Shopping Area

Fashion Harbour

1.2 mi

Mall

La Madonna

1.2 mi

Park

arte Garden

1.3 mi

Museum

Parque Maya Cancun

1.4 mi

Landmark

Museo de Arte Popular Mexicano

1.9 mi

Landmark

Laguna Nichupte

1.7 mi

Beach

Playa Delfines

2.3 mi

Landmark

El Rey Archaeological Zone

2.3 mi

Landmark

Parque Ventura Cancun

1.9 mi

Landmark

Iberostar Cancun Golf Course

2.1 mi

Landmark

Water Park at The Grand

2.3 mi

Night club

Coco Bongo

3.1 mi

Landmark

Cancun Convention Center

3.2 mi

Beach

Chac Mool Beach

2.8 mi

Nearby

Blvd. Kukulcan

Dolphinaris Cancun

1700 ft

Night club

H Roof

1500 ft

Restaurants

Harry's

1500 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Puerto Madero

1200 ft

Blvd. Kukulcan Km 14.1 Hotel Zone

Fantino

100 ft

Calle Retorno Del Rey # 36 The Ritz-Carlton

The Caribe Bar & Grill

100 ft

Retorno del Rey #36

Lobby Lounge at Ritz Carlton Cancun

100 ft

The Ritz-Carlton

Porfirio's Cancun

1600 ft

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

El Cafe Mexicano

100 ft

Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36

Casitas

100 ft

Calle Retorno Del Rey # 36 Zona Hotelera

Nebbiolo Ristorante

1100 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

1200 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

1200 ft

Boulevard Kukulcan Km 14.5 Lote 38

Vicente Asador De Brasa

2100 ft

Blvd Kukulcan Km 12

Reviews and Ratings

Feedback from previous guests about their experience.

90%

enjoyed the hotel and leave a review

modern rooms

spacious accommodations

overpriced dining

location mismanagement

9.0/10

Perfect

Rooms

8.5

Location

6.8

Service

8.8

Dining

7.0

4.5/5 based on 3890 reviews

#44 of 272 hotels in Cancun based on Tripadvisor

Louis

United States, January 2024

7.0/10

I had a wonderful stay at the hotel with its traditional Ritz Carlton style rooms offering a marvelous view of the turquoise water. The spacious and modern room was fantastic, providing a great experience overall. However, the location could have been handled better by Marriott Corporate and the dining experience was overpriced for an average meal.

Rooms

9.0

The rooms with a marvelous view of the turquoise water were traditional Ritz Carlton style, spacious, and very modern.

Service

8.0

The service, from the check-in process to the concierge, was excellent although there seemed to be a slight confusion regarding our villa number.

Location

6.0

The location could have been better managed by Marriott Corporate, causing some inconvenience. However, the central proximity to Cancun's main attractions, like the Isla Village Shopping Mall, was a plus.

Dining

5.0

The dining experience was a bit disappointing with the high price for an average meal, particularly at the pool restaurant.

Facilities

modern rooms

overpriced dining

Peter

United Kingdom, October 2023

8.4/10

The Ritz Carlton in Cancun is a gem with its traditional Ritz Carlton style rooms that are always immaculate and exceed our expectations. The service is top-notch, with staff going above and beyond to ensure a perfect stay. However, the outdated location might not be appealing to everyone, although its central position near Cancun's main attractions is convenient. The dining experiences are exceptional, making it a must-visit for everyone. The facilities are modern and offer everything you need for a luxurious stay.

Rooms

9.0

The rooms are traditional Ritz Carlton style, immaculate, and always exceed our expectations.

Service

9.0

The staff is attentive, helpful, and the friendliest out of all the resorts.

Location

7.0

The hotel is central to many of Cancun's main attractions, including the enormous Isla Village Shopping Mall.

Dining

8.0

Dining has to be in everyone's list, delivered to your villa or beach chair, especially the sweet products.

Facilities

9.0

The modern facilities offer everything you need for a luxurious stay.

Chris

United States, September 2023

8.2/10

Staying at the Ritz Carlton in Cancun was an absolute delight. The rooms were incredibly spacious with ample storage, although there was a slight odor concern. The service was top-notch, with friendly staff always going the extra mile. The location was convenient, but a bit noisy at times. Dining at El Cafe Mexicano was a highlight, offering delicious dishes for a great start to the day.

Rooms

8.0

The rooms had the best amount of storage I've ever seen in a hotel, but there was a daily odor issue that needed to be addressed. The service was impeccable with twice-daily housekeeping.

Service

9.0

The service at the Ritz Carlton was exceptional. The staff were among some of the friendliest people I've encountered, always ready to assist with a genuine smile and helpful attitude.

Location

7.0

Despite being a bit noisy like many places in Cancun, the location of the hotel was convenient and offered poolside relaxation. Just be cautious of extra charges upon check-in.

Dining

9.0

Dining at El Cafe Mexicano was a true delight. The food quality, service, and variety of options made each meal enjoyable. The savory pies were a standout treat.

Facilities

8.0

The hotel facilities were well-maintained, providing everything needed for a comfortable stay.

Don

United States, August 2023

7.4/10

Upon checking in, we had to wait until 3 pm for our room, which was very small and lacked privacy on the balcony. The rooms, decorated in typical Ritz-Carlton style, were immaculately clean and enjoyable, with a beautiful ocean-front view.

Rooms

8.0

The rooms were very clean and offered a beautiful ocean-front view.

Service

9.0

The service was impeccable and the staff helped us with all aspects of our trip, from reservations to planning. They were incredibly polite and attentive, even changing pool towels promptly.

Location

7.0

The location was decent, within walking distance of several excellent restaurants. Though there were some cleanliness issues outside, it was relatively convenient.

Dining

6.0

The dining experience, with limited options and a pricey buffet, had a nice setting overlooking the Caribbean Sea.

Facilities

7.0

The facilities were satisfactory, offering fresh croissants and other amenities.

clean

limited privacy