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22Sept2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Joia Paraiso By Iberostar (Adults Only) - An all-inclusive beachfront resort with butler service, multiple pools, and gourmet dining

This adults-only, all-inclusive 5-star resort occupies a beachfront position in the Paraíso Complex alongside four other hotels. Suites feature private terraces with ocean or garden views, whirlpool baths, pillow menus, and 24-hour gourmet room service, with select accommodations including personalized butler assistance and Grand Star service offering in-room check-in and private transport. Guests at Joia Paraiso By Iberostar have access to five à la carte restaurants serving Italian, Nikkei Japanese, surf and turf, and local cuisine, along with a buffet and multiple bars including a wine cellar. Recreational facilities include three swimming pools, an 18-hole golf course designed by P.B. Dye, a fitness center, spa with hydrotherapy, and non-motorized water sports. The resort provides complimentary airport transfers from Cancún International Airport for stays of three nights or longer and maintains a single-use plastic-free environment.

Pros

Unlimited access to the spa's hydrotherapy circuit and Balinese beds at no additional cost

Full privileges to use facilities and dine at all five hotels within the Paraíso Complex

Personalized minibar restocked daily and upon request, accompanied by in-room snacks

Complimentary green fees and transfers for unlimited golf at Iberostar Playa Paraíso Golf Club

24-hour gourmet room service and butler assistance in select suites

Cons

The resort's all-inclusive model may limit exploration of local dining options outside the property

Adults-only policy restricts accessibility for families traveling with children

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Romance Villa Private Pool & Butler Service
Max:
2 persons
2090 sq. feet 
Shower
Private pool
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Ocean Front Butler Corner Suite
Max:
2 persons
650 sq. feet 
Shower
Coffee machine
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Ocean Front Butler Suite Beach Access
Max:
2 persons
650 sq. feet 
Shower
Coffee machine
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Transportation and Accessibility

Transportation options

City Centre
Puerto Morelos 8.5 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 14.5 mi
Cancun (CUN) 24.2 mi

Facilities

This grand hotel provides facilities designed for comfort and memorable stays.

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Adults only
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Key card access

Sports & Fitness

  • Fitness centre
  • Diving
  • Tennis court
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Yoga class

Services

  • Room service
  • Housekeeping
  • Car hire
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner

Business

  • Business centre
  • Meeting/ Banquet facilities

Spa & Leisure

  • Saltwater pool
  • Seasonal indoor pool
  • Heated swimming pool
  • Beach access
  • Beach umbrellas
  • Night club
  • Entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Treatment room
  • Beauty treatment
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Patio
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710
Map view
Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710
Nearby
Playa Paraiso Golf Course
100 ft
Restaurants
La Plaza Buffet
1.2 mi
Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 14 reviews
9.1
9.1/10 based on 33 reviews
William
United States, August  2023
9.0/10

Staying at this hotel was an absolute delight! The rooms were spacious and modern with fully stocked mini-bars and nice size balconies. The service was top-notch, with everyone, from the groundskeepers to the managers, demonstrating extraordinary quality. The location along the fine sandy beach of Playa Paraiso in Mexico's Riviera Maya was simply perfect. The dining experience offered many great options, although some areas were a bit below expectations. The facilities were impressive, making my stay truly enjoyable.

Rooms
9.0
The rooms were spacious and modern, with fully stocked mini-bars and nice size balconies.
Service
10.0
The service was exceptional, with everyone going above and beyond to ensure a memorable stay.
Location
10.0
The hotel's location along the fine sandy beach of Playa Paraiso in Mexico's Riviera Maya was perfect.
Dining
7.0
The dining experience offered many great options, but some areas fell short of expectations.
Facilities
9.0
The hotel's facilities were impressive and added to the overall enjoyment of my stay.
John
United States, July  2023
8.6/10

I couldn't have asked for a better stay at this hotel! The rooms were incredibly clean and well-kept, offering a spectacular ocean view. The fully stocked mini-bar was a nice touch. The staff, from groundskeepers to waiters and maids, were all so friendly and provided top-notch service. However, there was some confusion about the number of restaurants at the hotel. The location, right along the fine sandy beach of Playa Paraiso in Mexico's Riviera Maya, was simply amazing, with so many fun activities nearby. The dining experience had many great options, although there were instances of half-eaten trays of food. Overall, a fantastic experience with just a few minor hiccups.

Rooms
9.0
The rooms were kept extremely clean and offered a breathtaking Oceanview. The fully stocked mini-bar was a nice touch.
Service
9.0
The entire staff, from groundskeepers to waiters and maids, provided great service with extraordinary quality and consistency. Room service, car hire, and housekeeping were all top-notch.
Location
9.0
The hotel is located along the fine sandy beach of Playa Paraiso in Mexico's Riviera Maya, offering access to all the fun activities in the area. The Convention Center and a shopping center are nearby.
Dining
8.0
The dining options were generally fantastic, but there were instances of half-eaten trays of food. Despite this, the Manchego ratatouille was particularly delicious.
Facilities
8.0
The hotel's facilities were great, offering everything needed for a comfortable stay. Shops, commercial services, and a welcome drink added to the overall experience.
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Check-in
22Sept2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room