Grand Mercure Hanoi, Hanoi
About the Hotel
Grand Mercure Hanoi - A 5-star hotel with a rooftop pool, city views, and multilingual staff
This 5-star hotel features air-conditioned rooms with city views, flat-screen TVs with satellite channels, seating areas, minibars, and private bathrooms with bidets, bathrobes, and slippers. Selected accommodations include balconies. Grand Mercure Hanoi offers a buffet or continental breakfast each morning and has two onsite restaurants serving Vietnamese, Chinese, French, and Italian cuisine. Facilities include an outdoor rooftop swimming pool, fitness center, garden, steam room, hot tub, and karaoke. The 24-hour front desk provides concierge and tour desk services with staff speaking German, English, French, and Japanese. Located 1 mile from central Hanoi, the property is near Hoan Kiem Lake, Thang Long Water Puppet Theatre, Hanoi Opera House, and Hang Day Stadium (0.5 miles). Noi Bai International Airport is 18.5 miles away.
Pros
Multilingual staff available 24/7 at the front desk, speaking German, English, French, and Japanese.
Rooftop swimming pool with city views and additional wellness facilities including a steam room and hot tub.
Two onsite restaurants offering diverse cuisines: Vietnamese, Chinese, French, and Italian.
Soundproofed rooms with balconies in selected accommodations and amenities like minibars and tea/coffee makers.
Cons
No pets or service animals are allowed at the property.
The airport is 18.5 miles from the hotel, requiring transportation for arrival and departure.
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- Non-smoking rooms
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
- Dryer
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Rooftop pool
- Sun loungers
- Karaoke
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Body scrub
- Facial
- Treatment room
- Body wraps
- Full body massage
Room features
- Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
My stay at the hotel was lovely overall. The rooms were spacious and very comfortable, although a bit noisy at times. The service was pleasant and professional, despite some minor hiccups. The location, while not in the center, was convenient to famous monuments. The dining experience was one of the best I've had, especially with delicious local pastries. The facilities were top-notch.