"The best part of the visit was the incredible snooker room and tuition from the wonderful Bala."
Sara from Sri Lanka
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"Listening to live jazz music in the large, moody Piano Bar was a highlight each night."
Louise M from South Africa
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"It's a beautiful historic building with exceptional gardens."
philippa from United Kingdom
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The Grand Hotel - Heritage Grand - A colonial-era luxury retreat with Butler Services, Mindfulness Studio, and an 18-hole golf course
The Grand Hotel - Heritage Grand, a 5-star colonial-era property, offers an array of accommodations, including Deluxe Rooms (37.2 m²), Junior Suites (76.7 m²), and Presidential Suites (117.1 m²), featuring garden or mountain views, fireplaces, and high ceilings. The hotel houses several dining options, such as Barnes Hall for global buffet cuisine, a Grand Tea Lounge for high tea, and a Coffee Bar with bay-window seating overlooking Nuwara Eliya's landscape. Leisure facilities include Asia's second-oldest 18-hole golf course, a temperature-controlled indoor pool, and the Mindfulness Studio featuring yoga, music therapy, and spa treatments with locally sourced herbal cosmetics. Located on Grand Hotel Road, the property is within 2 km of landmarks like Victoria Park and Galway's Land National Park. Business amenities include meeting rooms and high-speed Wi-Fi. Butler services range from Croissant Butlers to on-call private chefs.
Pros
The Grand Tea Lounge serves high-end teas with cakes, scones, and savories in a semi-outdoor setting.
Butler services include Croissant Butlers, Detox Butlers, and on-call private chefs.
The 2 hectare Grand Garden features rare birds and endemic flora, accessible via guided walks.
Guests can play golf on Asia's second-oldest 18-hole course with scenic mountain views.
The Mindfulness Studio offers personalized wellness programs, including Balinese massages and yoga.
Cons
The indoor pool's chlorine-based system may cause skin sensitivities for some guests.
Temperatures in Nuwara Eliya can drop sharply at night, requiring warm attire.
Must-do experiences
Visit the Hakgala Botanical Gardens for stunning flora and peace.
Sample strawberry pie from the local market, a true Nuwara Eliya treat.
Explore the historic Lake Gregory by pedal boat or picnic on the shore.
Discover the unique Ceylon Tea Museum for an insightful tour.
Try the traditional Sri Lankan rice and curry at Grand Indian Restaurant.
Select your room type
The Grand Hotel - Heritage Grand offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Queen Elizabeth Suite
2 persons
77 sq. feet
1 King-size bed
Heating
room details
Deluxe Double Room
2 persons
37 sq. feet
1 King-size bed
Bathtub
Heating
room details
Presidential Suite
2 persons
117 sq. feet
2 Single beds
Heating
room details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
This grand hotel provides facilities designed for comfort and memorable stays.
Facilities: Perfect
9.1/10Review score
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Hiking
Horseback riding
Cycling
Golf course
Billiard tables
Sports trainer
Fishing
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Playpen
Baby pushchair
Children's buffet
Board games
Children's play area
Kids club
Game room
Spa & Leisure
Indoor swimming pool
Beach umbrellas
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Massage
Room features
Heating
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
Welcome to The Grand Hotel - Heritage Grand, where diverse dining options blend delightful regional flavors with stunning surroundings. From a vibrant buffet to authentic Thai cuisine, each venue promises a memorable culinary experience amidst the natural beauty of Nuwara Eliya.
BARNES HALL
Asian, European, Grill/BBQ
Ambiance
Family-friendly environment perfect for gatherings and celebrations.
Key Offerings
An interactive dining experience with an Action-Kitchen styled buffet that showcases favorite dishes prepared right before guests' eyes, complemented by Detox and Croissant Butlers to elevate breakfast rituals.
Reservation
No
Open daily from 06:30 - 22:00.
MAGNOLIA
American
Ambiance
Casual and relaxed setting ideal for unwinding after a day of exploration.
Key Offerings
While specific offerings are not listed, this venue is known for its comforting American classics.
Reservation
No
Hours vary.
Grand Thai
Thai
Ambiance
A fusion of traditional and modern, family-friendly atmosphere suitable for all ages.
Key Offerings
Enjoy authentic Thai flavors during lunch and dinner, featuring dishes that transport diners through the vibrant culinary landscape of Thailand.
Reservation
No
Open Monday to Saturday from 12:30 - 15:30 and 19:00 - 22:00; Sunday from 00:30 - 03:30 and 19:00 - 22:00.
Location
Nuwara Eliya, Nuwara Eliya, 54120,
Explore Nuwara Eliya
Explore Nuwara Eliya
Top Attractions
Activities
Dining
Entertainment
Gregory Lake
19 minutes' walk
Scenic lake perfect for boating, with surrounding parks and picnic areas. Great for family outings.
Mackwoods Tea Museum
15 minutes' walk
Museum showcasing Sri Lanka's tea history. Offers free guided tours and tea tasting experiences.
Nuwara Eliya Golf Club
15 minutes' walk
One of Asia's oldest golf clubs, featuring stunning landscapes. Ideal for golf lovers and beginners.
Holy Trinity Church
10 minutes' walk
Beautifully built Anglican church showcasing Gothic architecture. A peaceful spot for reflection.
Hiking at Galway's Land National Park
20 minutes' walk
Vibrant trails with diverse wildlife and stunning scenery. Perfect for enthusiasts seeking adventure.
Visit to Victoria Park
25 minutes' walk
Relaxing park featuring flower beds and walking paths. Ideal for a tranquil afternoon or a family picnic.
Grand Indian
2 minutes' walk
Casual dining with authentic Indian cuisine. Must-tries include butter chicken and biryani.
Magnolia
1 minute' walk
Charming café with a cozy atmosphere, serving delightful pastries and coffee. Ideal for snacks.
Grand Dewasiri Seafood Restaurant
4 minutes' walk
Offers a wide range of seafood dishes, known for its fresh catch and warm hospitality.
Barnes Hall
1 minute' walk
Venue hosting various cultural events and exhibitions. Check the schedule for exciting performances.
Coffee Bar
2 minutes' walk
Relaxed atmosphere with live music and art displays. A great spot for coffee lovers to unwind.
Transportation and Accessibility
City Centre
Nuwara Eliya 26 min · 1.3 mi
Airports
Gregory Lake SPB (nua) 4 min · 1000 ft
Castlereigh Reservoir Seaplane Base (NUF) 71 min · 29.2 mi
Train
Nanu Oya Railway Station 6 min · 2.4 mi
Special advance booking deals!
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel The Grand - Heritage Grand guests are invited to a full breakfast served for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Number of rooms:
153
Former name
Grand Hotel
Reviews and Ratings
Feedback about The Grand Hotel - Heritage Grand from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
Guests often appreciate the Grand Hotel's classic charm and beautifully maintained gardens, finding it a unique experience to explore the property's quirky hidden spots. The Grand Cafe offers great customer service, excellent food and coffee. While most find the hotel spotless, some guests have noted that the bathrooms could use some modernization.
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Review score
Based on 885 verified reviews
9.0 /10
Perfect
88 %
Recommend
Paid Wi-Fi
10.0/10
Location
9.6/10
Value for money
8.3/10
Free WiFi
8.4/10
Pros
Best breakfast
Roomy room
Grand public areas
Impeccable service
Cons
Poor water pressure
Unprofessional staff
Guest reviews
based on 885 reviews
9.0/10
based on 362 reviews
9.0/10
Melissa from Australia
Family with children
Junior Suite Governor's Wing
3 nights in November 2025
|
Reviewed: January 06, 2026
9.0/10
Really good Stay with Attentive Service
vibrant floral displays warm staff seamless stay attention to detail
I was impressed with the hotel's attention to detail. The manicured grounds featured vibrant floral displays. The staff were warm. I appreciated the seamless experience.
I found that some of the bathroom fixtures was slightly dated.
Service
9/10
The staff provided premium service, especially in the restaurant. Staff members greeted guests really and were always available to assist with any requests, demonstrating high levels of professionalism. Some staff members also took care of children when they were in the play area.
Dining
10/10
The breakfast buffet offered amazing selections. Chefs were able to prepare gluten-free options separately upon request, catering to specific dietary needs with considerable patience and expertise. The pastry chef even surprised guests with complimentary cake.
Location
8/10
The hotel is located near the city centre and local shops. This facilitates easy access to various attractions and amenities. Its proximity to key points makes exploring the surrounding area convenient .
Rooms
9/10
The rooms were comfortable, clean, and warm. The beds were neatly arranged. The rooms provided ample space and necessary amenities for a seamless stay.
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FAQs
About The Grand Hotel - Heritage Grand
How far is The Grand Hotel - Heritage Grand from the nearest airport?
The hotel is a 180-minute drive (approximately 97 km) from Colombo International Airport.
What are the check-in and check-out times at The Grand Hotel - Heritage Grand?
Check-in is at 15:00 and check-out is at 12:00.
What nearby attractions can I visit from The Grand Hotel - Heritage Grand?
Nearby attractions include Gregory Lake (approximately 2 km), Victoria Park Museum (about 0.5 km), and the Buddhist Temple (around 1 km).
What dining options are available at The Grand Hotel - Heritage Grand?
The hotel features three restaurants: Barnes Hall, Grand Indian, and Grand Thai, as well as a Coffee Bar and Tea Lounge.
Is there a swimming pool at The Grand Hotel - Heritage Grand?
Guests can enjoy an indoor temperature-controlled swimming pool.
Does The Grand Hotel - Heritage Grand have a gym?
Yes, the hotel includes a fully equipped gym for guest use.
What amenities do the rooms at The Grand Hotel - Heritage Grand offer?
Rooms are equipped with heating, a flat-screen TV, a mini fridge, and tea/coffee making facilities.
How far is The Grand Hotel - Heritage Grand from the city center of Nuwara Eliya?
The hotel is located approximately 1 km from the city center of Nuwara Eliya.
What activities are available at The Grand Hotel - Heritage Grand?
Guests can enjoy activities such as golf, billiards, cycling tours, and bird watching.