The Grand Hotel - Heritage Grand, Nuwara Eliya
About the Hotel
The Grand Hotel - Heritage Grand - A historic 5-star hotel with butler service, temperature-controlled pool, and colonial architecture
This 5-star hotel offers Deluxe Rooms (400 sq ft), Junior Suites (826 sq ft), and Presidential Suites (1260 sq ft) with garden and mountain views, high ceilings, fireplaces, and in-room heaters. The Grand Hotel - Heritage Grand provides butler services including Croissant Butler and On-call Private Chef. Dining options include Barnes Hall buffet restaurant with action stations, Grand Tea Lounge serving teas with cakes and scones, Grand Indian Restaurant, and Grand Thai Restaurant. The temperature-controlled indoor pool operates from 7:00 a.m. to 7:00 p.m. while the Mindfulness Studio offers music therapy sessions from 7:00 p.m. to 8:00 p.m. and yoga classes. Located 1968.5 ft from Nuwara Eliya city center, the hotel provides access to Gregory's Lake (1 mile) and features a 4-acre garden. Business amenities include conference facilities catering to both small and large events. Breakfast is served daily at Barnes Hall from 6:30 a.m. to 10:00 a.m.
Pros
Temperature-controlled indoor pool with glass roof offering mountain views
Multiple dining venues including action-station buffet and specialty tea lounge
Variety of butler services including private chef and croissant service
4-acre garden with walking paths and endemic bird watching opportunities
Conference facilities accommodating both small and large events
Cons
The highland location experiences cool temperatures averaging 16°C, requiring warm clothing
Some treatments at the spa use chlorine-based systems which may affect guests with skin sensitivities
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Hiking
- Horseback riding
- Cycling
- Golf course
- Billiard tables
- Sports trainer
- Fishing
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Playpen
- Baby pushchair
- Children's buffet
- Board games
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Indoor swimming pool
- Beach umbrellas
- Live entertainment
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Massage
Room features
- Heating
- Mini-bar
- Sitting area
- Dressing area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
I was delighted with the hotel's stellar location, perched on top of a little hill overseeing the city, and its proximity to the town center. The rooms were spacious and boasted amazing views, although I wished they had a balcony. The service was top-notch, with every staff member, from the doorman to the General Manager, being friendly and professional. The dining experience offered an array of local dishes, although I missed having more signature dishes. The facilities were well-maintained, ensuring a comfortable stay.
This hotel is a lovely gem nestled in beautifully landscaped gardens with old furniture charm in the rooms, modern amenities, and some quirky furniture choices in the bathroom. The service is top-notch with friendly and professional staff, though occasional reminders may be needed. It offers a peaceful setting on a hill overlooking the city and is within walking distance of the center. The dining options, while offering mind-blowing selections, may have limited local food choices at times.
I had an amazing stay at this hotel! The rooms were cozy with a lovely garden view, but they needed a bit of a reminder with requests. The service from all staff members was top-notch. The location on the hill overlooking the city was breathtaking, although there was a minor issue with a credit card transaction at the Indian restaurant. The dining offered a fantastic selection, especially the local dishes. Overall, a great experience!
I felt like a noble surrounded by rare roses and antique tables in the uniquely decorated rooms. The experience was charming, though some furniture placed oddly in the bathroom was a bit surprising. The service was top-notch, with attentive staff making my stay truly enjoyable. The location was a serene oasis in a beautifully landscaped garden, offering a peaceful retreat. Dining was a delightful journey of flavors, especially the mind-blowing selections available. The hotel's facilities were impressive, adding to the overall luxury and comfort of my stay.
The hotel sits on top of a little hill with a stunning view over the city, offering a beautiful and attractive garden. The service was excellent with friendly and professional staff, but some reminders were needed. The dining experience included mind-blowing selections, yet the restaurant could get crowded. The location is conveniently close to all Nuwara Eliya attractions.
The hotel is beautifully located on top of a little hill with a stunning view over the city. The rooms are cozy with beautiful old furniture and a view of a fountain set in a most attractive garden. The service is excellent with attentive staff from the bellhop to the manager. While the restaurant can get quite packed, the dining selections are mind-blowing.
This hotel is truly a hidden gem! The rooms are exquisite, and the views of the rare roses blooming outside are breathtaking. The service, from the Security Guard to the General Manager, is exceptional, making me feel like royalty. The location, perched on a little hill with a stunning garden, is just magical. Dining offers a variety of local delights that will tantalize your taste buds. My stay was nearly flawless, with just a minor issue with pricing in some areas.
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