What is the check-in and check-out policy at Grand Excelsior Hotel Bur Dubai?
Check-in is from 15:00 and check-out is by 12:00.
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Grand Excelsior Hotel Bur Dubai, Dubai
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Key details
About the Hotel
Kuwait Street, Dubai,
- Near the Historic Old Town
Very good
7.9
5.8
4.2
3.0
Grand Excelsior Hotel Bur Dubai - A 4-star business hotel with rooftop pool, spa, and 8 dining options near Bur Juman Centre
Grand Excelsior Hotel Bur Dubai is an upscale city hotel located in Bur Dubai's commercial district, a short walk from Bur Juman Centre. The 4-star property features 282 rooms across seven categories, ranging from 40 to 200 m², with amenities like air conditioning, 24-hour room service, free WiFi, safes, and flat-screen TVs. Select rooms include Jacuzzis, walk-in closets, and city views. Guests can dine at any of the eight onsite restaurants, which serve Indian, Arabic, and continental cuisine, with live entertainment available. Leisure facilities include a rooftop pool, spa with a Turkish bath and sauna, and a modern gym with cardiovascular equipment. The hotel provides a complimentary shuttle service to nearby shopping malls and is 5 km from Dubai International Airport.
Pros
Eight diverse dining options, including specialty Indian and Arabic cuisine.
Complimentary shuttle service to major shopping malls.
Spa with Turkish bath, hot tub, and sauna for relaxation.
Close proximity to Bur Juman Centre, Dubai International Airport, and World Trade Center.
Cons
No direct beach access; nearest beach is Al Mamzar Beach Park.
Some noise may be expected due to the central business district location.
Must-do experiences
- Take a traditional abra ride across Dubai Creek at sunset.
- Savor authentic shawarma at Al Farooj for a late-night treat.
- Visit the Dubai Museum for a glimpse into the city's history.
- Explore the Al Fahidi Historical Neighborhood's art galleries.
- Shop for spices and textiles at the vibrant Souk Al Bahar.
Select your room type
Grand Excelsior Hotel Bur Dubai offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Room F&B2 persons40 sq. feet1 King-size bedAir conditioningBathtubroom details
- Deluxe Room Burj Khalifa View F&B2 persons40 sq. feet1 Double bedAir conditioningBathtubroom details
- Family Room F&B2 persons53 sq. feet2 Single beds or 1 Queen-size bedAir conditioningBathtubroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
This grand hotel provides facilities designed for comfort and memorable stays.
General
- No smoking on site
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Sports trainer
Guest Parking
- Electric kettle
- Dryer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Night club
- Entertainment
- Spa & wellness centre
- Sauna
- Steam room
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Massage
- Make up services
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
Grand Excelsior Hotel Bur Dubai invites guests to indulge in a delightful culinary journey with a splendid array of dining options. From vibrant Mexican flavors to the enticing aromas of Indian cuisine, each restaurant offers an inviting atmosphere perfect for family gatherings or romantic dinners.
Location
Kuwait Street, Dubai,
Explore Dubai
Local Highlights
Dubai Museum
25 minutes' walk
Historical insights await at Dubai Museum, showcasing the emirate's rich past in an exquisite fortress.
Al Fahidi Historical Neighbourhood
25 minutes' walk
Charming traditional architecture gives a glimpse into Dubai's heritage, perfect for strolls and photography.
Zabeel Park
30 minutes' walk
A sprawling urban park ideal for picnics and leisure walks, home to beautiful gardens and the Dubai Frame.
Dubai Creek
25 minutes' walk
Scenic views and traditional wooden abra rides on the iconic creek make it a must-visit for culture seekers.
XDubai Skatepark
27 minutes' walk
Thrilling skating and BMX experiences for adrenaline junkies at this vibrant, state-of-the-art park.
Ras Al Khor Wildlife Sanctuary
30 minutes' drive
A serene natural escape featuring birdwatching and diverse wildlife, great for relaxation and nature lovers.
City Cafe
1 minute' walk
Casual atmosphere serving international cuisine with excellent coffee and a variety of dish options.
Purani Dilli Dubai
6 minutes' walk
Authentic Indian dishes amid a vibrant setting, known for its biryanis and delicious street food flavors.
Majlis Gallery
20 minutes' walk
A cultural hub showcasing local artists with frequent exhibitions and events in a cozy gallery setting.
Bur Dubai Abra Dock
25 minutes' walk
Enjoy traditional abra rides across Dubai Creek, offering picturesque views and an authentic local experience.
Transportation and Accessibility
Special advance booking deals!
Get best rates instantly.
Property information and rules
Check-in
from 15:00-23:59
Check-out
from 01:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A full breakfast is served at the price of AED 79 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Chinese, Russian, Arabic, Hindi, Afrikaans, Persian, Thai, Tagalog / Filipino, Urdu
Year renovated:
2012
Number of floors:
11
Number of rooms:
275
Former name
Dhow Palace Hotel
Reviews and Ratings
Feedback about Grand Excelsior Hotel Bur Dubai from previous guests about their experience.
Show moreShow less
Pros
Polite staff
Good service
Well-decorated suite
Cons
Old towels
Cockroach
Slow water flow
Guest reviewsbased on 2960 reviews
Paul from Germany
Couple
Deluxe Room F&B
4 nights in November 2025
|
Reviewed: February 11, 2026
9.0/10
woah! this place rocks!
prime location helpful staff delicious breakfast
i really loved this hotel, the location is prime and the facilities are superb. i totally exceeded my expectations, i did! the staff, jem, kimberly and alina, were mega helpful, they helped me with everything. the breakfast had a great, daily varied menu, i loved it. i did all my shopping at day to day mall, its only 300 meters from the hotel!
the gym has a bit small pool, but i still could swim.
Facilities
9/10
the fitness center includes three treadmills and two stationary bikes, it is great! the outdoor pool has twenty loungers and a shaded area, i chilled there for hours. guests have easy access to nearby shopping centers, so cool.
Service
10/10
the front desk is available twenty four hours a day, they rock! the hotel offers concierge services and tour assistance, i booked a tour. daily housekeeping ensures rooms are always tidy, they are very quick!
Dining
8/10
the main restaurant offers buffet breakfast, lunch, and dinner, yum! there are many oriental and western dishes. the cafe provides snacks and drinks throughout the day, the coffee is strong. room service is available twenty four seven, it's so helpful!
0 Helpful
|
Harper from United States
Family with children
family room f&b
3 nights in November 2025
|
Reviewed: February 09, 2026
9/10
pleasant stay
simple process clean rooms friendly staff
the check-in process was simple and fast. the rooms were prepared well and clean. the staff were nice and friendly.
0 Helpful
Luna from Spain
Family with children
executive one-bedroom suite f&b
5 nights in November 2025
|
Reviewed: January 16, 2026
6/10
broken machines empty dispenser
The gym facilities were rather disappointing. Several machines were out of service, impacting my workout routine. the water dispenser was empty at 8:30 a.m, so access to hydration was unavailable. i also found the breakfast arrangement chaotic. Many guests favored one restaurant, resulting in a shortage of seating. the hotel should improve maintenance and manage the distribution of guests during peak hours more effectively.
0 Helpful
Joseph from United Kingdom
Family with children
Deluxe Room F&B
3 nights in November 2025
|
Reviewed: December 17, 2025
6/10
A fair experience
buffet breakfast room amenities dusty smell low water pressure
The breakfast included many options. I found both continental and indian buffet breakfast options available. The room was spacious with nice amenities.
The pillows had A dusty smell. I ended up sneezing the next day so cleanliness in that area needs improvement. The shower pressure was low and the water temperature fluctuated a lot.
0 Helpful
Oliver from United Kingdom
Family with children
Commodore Suite
4 nights in November 2025
|
Reviewed: December 15, 2025
9/10
Really good Hospitality in a Prime Location
clean suite wide variety cordial staff
The commodore suite was clean and spacious. The front desk workers showed excellent hospitality. The breakfast had a wide variety of options, especially for vegetarians. The chefs and staff were cordial (i especially liked the omelettes!).
There was some delay when i ordered something from reception. The front office manager didn't upgrade my room from beautiful to premium room.
Location
9/10
The hotel is situated near downtown. Top attractions and shopping malls are easily accessible from here. It made exploring the city quite convenient. Restaurants were also located nearby, offering dining options.
0 Helpful
|
Show more reviews
FAQs
About Grand Excelsior Hotel Bur Dubai
What are the nearest landmarks to Grand Excelsior Hotel Bur Dubai?
Nearby landmarks include Burj Khalifa (10 km), Dubai Mall (10 km), and World Trade Center (3 km).
Is there parking available at Grand Excelsior Hotel Bur Dubai?
Private parking is available on-site for free without a reservation.
What dining options are available at Grand Excelsior Hotel Bur Dubai?
The hotel features 8 dining options, including specialty Indian, Arabic, and continental restaurants.
Does Grand Excelsior Hotel Bur Dubai offer a shuttle service?
Guests can utilize the complimentary shuttle service to one of the city's top shopping malls.
What amenities are included in the rooms at Grand Excelsior Hotel Bur Dubai?
Rooms include flat-screen TVs, air conditioning, Wi-Fi, and mini bar fridges.
How far is Grand Excelsior Hotel Bur Dubai from Dubai International Airport?
The hotel is approximately 10 km from Dubai International Airport.
What wellness facilities are available at Grand Excelsior Hotel Bur Dubai?
The hotel offers a spa with a Turkish bath, sauna, and a range of massage treatments.
What activities does Grand Excelsior Hotel Bur Dubai provide for entertainment?
The hotel features evening entertainment, happy hour, and a nightclub.
Is breakfast available at Grand Excelsior Hotel Bur Dubai?
Breakfast is available for an additional charge of 79 AED.
Does Grand Excelsior Hotel Bur Dubai provide business services?
There is a business center available for guests who need work facilities.
What languages are spoken by staff members at Grand Excelsior Hotel Bur Dubai?
The staff speaks multiple languages to assist guests effectively.
What fitness facilities are available at Grand Excelsior Hotel Bur Dubai?
The hotel features a modern gym equipped with cardiovascular equipment and free weights.
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