Grand Alora Hotel, Alor Setar
About the Hotel
Grand Alora Hotel - A 4-star hotel with an outdoor pool, multiple dining venues, and event facilities in Bandar Baru Mergong
This 4-star hotel offers 235 rooms with 40-inch flat-screen TVs, air conditioning, free WiFi, safes, and tea/coffee making facilities. En suite bathrooms include bathtubs. Located opposite Lotus hypermarket in Bandar Baru Mergong, the property provides free parking and is 62 miles from Penang International Airport. Dining options include Lengkuas Restaurant serving breakfast buffets with local, American, and continental options, plus lunch and dinner featuring Seafood Hor Fun, Mee Goreng Mamak, Seared Salmon, and Mushroom Pizza. Dao Sheng Chinese Restaurant offers Halal-certified Cantonese and Szechuan cuisine with dim sum. The Lobby Lounge serves traditional English Afternoon Tea sets with views of bamboo gardens. Room service operates from 11:00 am to 10:00 pm daily. Facilities include an outdoor pool, fitness center, business center with photocopying and scanning, and event spaces accommodating up to 1500 guests. Several landmarks including The Royal Museum and Balai Besar are within 1 mile of Grand Alora Hotel.
Pros
Free parking and complimentary WiFi throughout the property
Multiple Halal dining options including Chinese, local, and international cuisine
Event spaces accommodate up to 1500 guests with audio-visual capabilities
Outdoor pool and fully-equipped fitness center available
24-hour front desk with luggage storage services
Cons
No spa or wellness facilities mentioned
Room service ends at 10:00 pm with no late-night dining option
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
Dining
- Restaurant
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Outdoor swimming pool
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel has a very pompous looking reception area and offers accessibility for disabled persons. However, the rooms are a bit dark and could benefit from better lighting. The presence of ladybirds and cigarette smells in a non-smoking room can be off-putting.
Staying at this hotel was a great experience overall. The rooms were comfortable and offered a good value for the price, especially with the double bed layout in our room. The service was top-notch, from the manager down to the concierge staff who even offered us the use of an adjacent room to maintain hygiene standards. The location was perfect, being near eateries and shopping areas, making it a convenient choice for travelers. However, the dining options, while meeting standard, felt more like those of a 3-star hotel, and the breakfast could use some improvement.
I had a mixed experience at the hotel. On the positive side, the rooms were clean and simple, offering a view of the picturesque paddy fields and Gunong Keriang. However, the drawback was that I only received one breakfast coupon, and each day I had to call to request additional amenities.
I had a mixed experience at this hotel. The rooms looked nice but were very dirty, making it hard to fully enjoy the comfortable aspects. The staff, however, were so nice and welcoming. The location felt dark and unsafe, not very welcoming overall, even though it was near to the town area. The dining experience was mediocre, with room for improvement. The facilities were decent overall.
The hotel is conveniently located surrounded by commercial centers and just opposite TESCO shopping center, making it very convenient for shopping and dining. The rooms, despite being big and cozy, had cleanliness issues with hair on the floor. The service was friendly, with a notable gesture of extending a late checkout free of charge. The dining experience was below expectations, lacking healthy choices. Overall, a good option for its location and service, despite some cleanliness concerns and dining limitations.
The hotel offers clean and comfortable rooms within walking distance to a hypermarket, ideal for a quality sleep experience. The service, although not exceptional, is available for car hire, dry cleaning, housekeeping, and laundry. The location is convenient for business purposes with easy access to basic essentials at Tesco and various dining options. The dining experience, while staff-friendly, lacks variety, and pricing discrepancies may arise. The facilities are satisfactory for a pleasant stay.
The hotel offers a warm and basic room facing Keriang Hill, needing some upgrades. I found it worth around RM 100.00-200.00. The air conditioning capacity could be improved, as the room felt a bit rundown.
My weekend getaway at the hotel was just the best option. The rooms were big and comfortable, perfect for a relaxing stay. However, I did notice some dust here and there, which could be improved.
My stay at the hotel had its ups and downs. The rooms were a bit disappointing with hair all over the floor, though the breakfast menu was a hit for me with delicious options like pulut with ikan masin and 'peknga'. The service, despite some rudeness, had a silver lining with attentive and polite staff. The location was quite convenient, surrounded by commercial centers and opposite Tesco, but the dining experience fell short of expectations. Overall, it was a mixed experience.
The hotel room might have molds and wasn't cleaned properly, smelling like cigarettes until 7 PM, making it feel like a basic room worth only RM 100-200. The service was a bit flustered and confusing, especially when asking to clear the table during breakfast. The location was convenient, right opposite Tesco for essentials and next to Lotus's for food. The dining experience was adequate but with little variation, resembling a 3-star hotel. The facilities were decent.
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