Moon Palace The Grand Cancun All Inclusive, Alfredo V. Bonfil
About the Hotel
Moon Palace The Grand Cancun All Inclusive - A luxury all-inclusive resort with multiple pools, beach access, and extensive family amenities
Moon Palace The Grand Cancun All Inclusive offers a 5-star all-inclusive experience featuring rooms with hot tubs, garden views, minibars, and soundproof walls. The resort provides multiple dining options including Mexican cuisine with traditional dishes and live Mariachi music. Guests enjoy access to a fitness center with cardio and resistance equipment, an Xbox gaming area for children, and daily refreshed minibars with chocolate milk and snacks. The Awe Spa offers treatments like Swedish massage with cinnamon oil. Located in Alfredo V. Bonfil, the Palace is 9.5 miles from Cancun and within 3-2.5 miles of landmarks including Piston Pueblo, Ventura Park Cancun, and Xoximilco. The property features a golf academy with certified instructors and a 27-hole Jack Nicklaus Signature course nearby. A continental breakfast is available each morning at Moon Palace The Grand Cancun All Inclusive.
Pros
Multiple pools including infinity pools and pools with slides
Children's amenities include Xbox gaming areas and daily-refreshed snack minibars
Hot tubs available in select rooms with garden views
Golf academy with certified instructors and access to a 27-hole Jack Nicklaus course
Cons
Located 9.5 miles from central Cancun
Some rooms may have garden views rather than ocean views
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Snorkelling
- Horseback riding
- Cycling
- Tennis court
- Bowling
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Sports trainer
- Aerobics
- Fishing
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Rooftop pool
- Heated swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Make up services
Room features
- Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Sitting area
- Dressing area
- Patio
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel offers spacious and well-equipped rooms but lacks a family-friendly atmosphere. The service is top-notch but may have strict policies. The location is beautiful and clean, perfect for accessing various activities. The dining experience is elaborate with locally caught fish. Overall, a comfortable stay with some room for improvement.
The hotel was a bit inconvenient with rooms far apart, requiring a buggy to visit family. However, the spacious and well-equipped rooms were amazing despite a leaky bathroom.
The hotel rooms are comfortable and well-equipped, though a bit far apart requiring a buggy for convenience, and some bathrooms had leak issues. Despite this, the overall experience was cozy and inviting. The service was a mix of knowledgeable and friendly staff, although encountering some issues with card policy which felt like being held hostage. The location offers a beautiful setting and enjoyable walks to nearby attractions, yet there were concerns regarding exclusivity towards non-members. Dining experiences were described as elaborate and included delicious homemade bread. The hotel facilities were adequate but not outstanding.
My stay at the hotel was a mixed experience. The location was beautiful and clean, with easy access to activities, but the membership sales pitch was off-putting. The rooms were comfortable enough but had a leaky bathroom. The hotel staff had a mix of friendly and rude behavior, which affected the overall service quality. The dining experience was elaborate, offering traditional Marche products.
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