Sapporo Grand Hotel - A historic upscale hotel with 7 dining options, a spa, and direct underground access
This 5-star hotel occupies three buildings in the city centre, featuring 7 dining options including Northern Terrace Diner's Japanese-Western breakfast buffet, Kokaku Chinese restaurant, and Big Jug beer hall serving grilled dishes with draft beer. All air-conditioned rooms provide free WiFi, laptop-friendly workspaces, flat-screen TVs with first-run movies, refrigerators, and tea/coffee facilities, with some offering Japanese garden views. The property includes a spa centre, small mirrored gym with cardio equipment, shopping arcade, art gallery with changing exhibits, and Memorial Library with Hokkaido historical displays. Sapporo Grand Hotel attaches directly to the Sapporo Ekimae-dori Underground Walkway, providing covered access to Sapporo JR Station (5-minute walk), Odori Station (10-minute walk), and numerous shops. Guests can enjoy live jazz in the cocktail lounge at Sapporo Grand Hotel. The location places visitors within a 2-minute walk of Sapporo Clock Tower and Odori Park, with the Sapporo Beer Museum an 11-minute drive away.
Pros
Direct underground access to Sapporo JR Station and extensive shopping pathways
Multiple dining venues including live jazz performances and traditional beer hall
Historical exhibits and art gallery featuring rotating collections of Hokkaido culture
Some rooms feature views of traditional Japanese gardens
Executive lounge access available with complimentary breakfast and minibar in select rooms
Cons
The gym facility is relatively small with limited equipment
No swimming pool or extensive spa treatment facilities available
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
This grand hotel provides facilities designed for comfort and memorable stays.
Buffet Breakfast Delight
“I absolutely loved the buffet breakfast at Northern Terrace Diner. It offered a wide variety of options, including local specialties, and even soft-serve ice cream! This helped start my mornings on a sweet note and kept me energized throughout my day.” view full review
Spacious and Comfortable Rooms
“My room was larger than expected for a Japanese hotel, with a great layout that allowed ample space for my luggage. The comfortable bed and seating area made my stay even better, providing a cozy atmosphere to unwind after a long day out.” view full review
Convenient Parking Options
“I was kinda surprised by the parking facilities. The hotel offered in-and-out privileges for ¥2,000 per night, very convenient for getting around the city without any hassle.” view full review
Well-Equipped Bathroom
“The bathroom in my room was a highlight. It included a large bathtub that was perfect for relaxing after a day of exploring. The water pressure was excellent, and the temperature was just right, which enhanced my overall comfort during my stay.” view full review
Feedback from previous guests about their experience.
78%
enjoyed the hotel and leave a review
Great location
Japanese-style breakfast
Limited dining
Slightly outdated rooms
7.8/10
Very good
Rooms
7.9
Location
9.1
Service
8.7
Dining
7.6
Guest reviews
7.8/10
based on 7 reviews
4/5
based on 1866 reviews
8.5
8.5/10 based on 3779 reviews
#23 of 129 hotels in Chuo based on Tripadvisor
Charles
United States,
December
2023
8.4/10
I had a pleasant stay at this hotel. The rooms were a decent size for Japan, especially considering the price we paid. However, being in the annex block meant the lift lobby was a bit of a walk from the main lobby, and we had to return our room key each time we left the property for security reasons.
Rooms
8.0
The rooms were a decent size for Japan and provided good value for the price paid.
Service
9.0
The staff were attentive, helpful, warm, and cheerful, making our stay more enjoyable.
Location
9.0
The location was very nice, although there was a bit of a walk from the JR station. It was perfect for accessing the train and winter festival, ideal for first-timers in Hokkaido.
Dining
8.0
The dining experience offered a wide variety of both Western and Japanese options at Waraku. The selection was great with many choices, including locally grown items.
Facilities
8.0
The facilities provided met our needs and added to the overall comfort of our stay.
Antony
United Kingdom,
December
2023
8.0/10
The hotel is located perfectly for easy access to the subway and train stations, making it convenient for transportation. The rooms are spacious and well laid out, but some may find them too small, requiring creative luggage placement. The friendly and helpful concierge adds a personal touch to the service. However, language barriers and lack of knowledge about local sites could be improved. The direct access to underground links to key spots like Sapporo Station and Odori Park enhances the overall experience.
Rooms
7.0
The spacious rooms offer a good layout setting, but some may find them small for luggage storage.
Service
8.0
The concierge service is friendly and helpful, enhancing the overall guest experience.
Location
9.0
The hotel's prime location near subway and train stations provides easy access to key areas like Sapporo Station and Odori Park.
Dining
7.0
Facilities
8.0
The hotel offers facilities like car hire, laundry, and tours/ticket assistance for added convenience during the stay.
John
United Kingdom,
October
2023
9.0/10
The hotel offers a spacious and luxurious triple bedroom with an enormous TV and beautifully equipped bathroom stocked with luxury toiletries, ideal for accommodating 4 people comfortably, especially for taller guests over 6 feet. The rooms are very spacious, with 4 large single beds and a lounge area, perfect for lingering or inviting friends to stay. The service is friendly with great customer focus, although there might be limitations due to English communication. The location is superb, allowing easy access to Sapporo landmarks, the winter festival venue, and nearby train stations. The dining experience offers fresh and delightful dishes, especially the yummy Pork Belly. The facilities are well-equipped to ensure a pleasant stay.
Rooms
9.0
The rooms are very spacious, with 4 large single beds, and a lounge area, perfect for staying with friends or family.
Service
8.0
The service staff were very friendly and helpful in various situations, including urgent medical care needs.
Location
10.0
The hotel's underground access makes it highly convenient to reach attractions, landmarks, and transportation hubs, with easy walking distance to major points of interest.
Dining
9.0
The dining experience offers delightful dishes, with fresh food available and fantastic options like the yummy Pork Belly.
Facilities
9.0
The hotel features excellent facilities to enhance the overall stay experience.
Ann
United Kingdom,
August
2023
7.6/10
The hotel offers a mix of charming and outdated rooms, a delightful Japanese-style breakfast, and essential amenities. The service is quite helpful, especially when it came to navigating different places, although a bit more friendliness could enhance the experience. The convenient central location allows easy access to Sapporo's landmarks and local eateries. The dining experience fell short with limited selections, while the facilities provided are decent for a comfortable stay.
Rooms
7.0
The rooms at the old wings have a traditional feel and were slightly outdated, but they were cozy and clean. Loved the Japanese-style breakfast and available amenities like a fridge, fast free Wi-Fi, and a selection of Japanese green tea and coffee.
Service
8.0
The staff were very helpful in providing guides and directions to various places, ensuring a smooth stay. Although generally attentive, a touch of more friendliness could have added a personal touch to the service.
Location
9.0
The hotel's location is superb, offering easy access to Sapporo's attractions, winter festival venue, and the convenience of nearby eateries. The underground access to shopping malls adds to its appeal.
Dining
6.0
The dining experience left something to be desired, with a limited selection and lacking options for vegetarian guests. However, the freshness of the food was maintained despite the timing nearing closure.
Facilities
7.0
Great location
Limited dining
Mark
United States,
August
2023
8.2/10
Staying at the hotel was a great experience overall. The rooms were comfortable with a full range of facilities, making it suitable for couples, groups, or tall guests. However, the long corridors in the annex could be a slight inconvenience. The service was very accommodating and helpful, especially with non-English speaking staff. The location was convenient, just a short walk from Sapporo Station, with easy access to public transport and nearby shopping areas. The dining options offered a varied and impressive selection, though some found them a bit pricey. The facilities were well-maintained, enhancing the stay.
Rooms
8.0
The rooms were designed for comfort and relaxation, suitable for various guest types.
Service
9.0
The staff, despite language barriers, were friendly and went above and beyond to assist guests.
Location
9.0
The hotel's location near Sapporo Station and local amenities made it a convenient choice for travelers.
Dining
7.0
The dining experience offered a diverse and enjoyable selection of Japanese and western cuisine.
Facilities
8.0
The hotel's facilities were well-maintained, adding value to the overall stay.
Jeff
United States,
July
2023
8.2/10
The hotel offers a clean and comfortable stay with courteous staff, but minor issues like housekeeping oversight were present. The location is ideal for exploring Sapporo, surrounded by attractions and shopping areas. Dining options were good overall, with a few exceptions. However, the hotel facilities were well-maintained.
Rooms
7.0
The room at the annex building was very dated, but clean. There were some issues with housekeeping oversight during our stay.
Service
9.0
The reception staff were professional and helpful, providing courteous service during our visit.
Location
9.0
The hotel's location was perfect for accessing popular attractions, shopping areas, and convenient transportation options in Sapporo.
Dining
8.0
The dining experience was mostly good, except for a disappointing menu item in one of the restaurants.
Facilities
8.0
The hotel facilities were well-maintained and provided a comfortable stay.
Great location
Dated rooms
Ronald
United Kingdom,
July
2023
9.0/10
I had a wonderful stay at this hotel. The rooms were clean and spacious, and I even got a loaner android mobile device for navigating around town. The service was top-notch with extremely friendly and proactive staff. The location was perfect for exploring Sapporo, with direct access to underground links. The dining experience was varied, although a bit expensive. Overall, a great value for the money.
Rooms
9.0
The room I stayed in was not only comfortable but surprisingly spacious and comfortable for the price I paid.
Service
10.0
I couldn't have asked for better service during my stay. The staff went above and beyond to make sure I had everything I needed, including luggage service.
Location
9.0
The hotel's location was a key highlight for me, making it incredibly easy to get around and explore the Sapporo region with its convenient access to various attractions.
Dining
8.0
The dining options offered a good selection, including some local specialties, though some dishes were a bit expensive.
Facilities
9.0
The facilities at the hotel were excellent, offering everything from room service to laundry services for added convenience.
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