Krystal Grand Nuevo Vallarta, Nuevo Vallarta
About the Hotel
Krystal Grand Nuevo Vallarta - An all-inclusive beachfront resort with multiple pools, specialty dining, and spa facilities
This 5-star all-inclusive resort features 560 rooms with private furnished balconies, minibars restocked daily, and Pineda Covalín bathroom amenities. Accommodations include Deluxe Ocean View rooms with Bahía de Banderas vistas, Junior Suites with separate living areas, and Altitude Club suites with semi-private pool access. Krystal Grand Nuevo Vallarta offers four specialty restaurants serving Asian, Mexican, and international cuisine, plus an international buffet at O Restaurant. Three swimming pools include an adults-only infinity pool, a family pool, and a children's splash pool at Kamp Krystal. The Eternity Spa provides Thai-style treatments with Vagheggi products, rainfall showers, and a sauna. Located directly on Bahía de Banderas beachfront, the property is 12.5 miles from Lic. Gustavo Diaz Ordaz International Airport. Business amenities include free Wi-Fi throughout the property, a business center, and multiple event spaces accommodating conferences and weddings. Family services feature the Adventure Friends teen club, babysitting services, and interconnected family rooms. Guests can enjoy evening entertainment at the Sports Bar with ocean views and sunset cocktails.
Pros
Direct beachfront access to Bahía de Banderas with golden sand beaches
Three swimming pools including an adults-only infinity pool and children's splash area
Four specialty restaurants offering Asian, Mexican, and international cuisine
All-inclusive package with 24-hour snacks and minibar restocking
Multiple bars including a Sky Lounge with panoramic bay views
Cons
The airport is 12.5 miles away requiring transportation
Some spa services and room service incur additional charges
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Golf course
- Archery
- Aerobics
Services
- Valet parking
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Children's pool
- Children's play area
- Kids club
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel's location was vibrant and lively, but the rooms were disappointing with a musty smell and outdated features. The service was exceptional, catering to our needs beyond expectations. The dining options were repetitive but stood out in quality. The facilities were adequate, offering various activities for guests.
The hotel definitely has its charms, with a great location near the beach and a range of activities to keep guests entertained. However, some aspects of the rooms could use updating, especially when it comes to cleanliness and maintenance. The service, though, goes above and beyond to make guests' experiences memorable.
The hotel rooms were quite disappointing, with a persistent musty smell at night and evident signs of aging like broken door knobs and outdated showers. However, the service provided was mixed, with some staff going above and beyond to help while others showed less warmth. The location was convenient, especially for beach access, but felt overcrowded like a waterpark at times. The dining experience was average, with repetitive food options. Despite these drawbacks, the recreational activities offered were a highlight, and the hotel maintained a spacious layout.
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