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From109US$ /night
Check-in
23Sept2025Select date
Check-out
24Sept2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

Krystal Cancun - A beachfront hotel in Punta Cancún with multiple dining options, event spaces, and family amenities

Krystal Cancun occupies a prime beachfront location on Paseo Kukulcan Boulevard in Punta Cancún, featuring direct access to a natural white sand beach with turquoise Caribbean waters. The 4-star property offers 502 rooms across several categories, including Deluxe Ocean View rooms with king-size or double beds, 344.5 ft² Family Studios with kitchenettes, and 732 ft² Junior Suites on the 8th floor. All accommodations include minibars, flat-screen TVs, safes, and balconies, with select rooms providing panoramic sea views. Four on-site restaurants serve Mexican cuisine at Hacienda El Mortero, Mediterranean dishes, seafood tacos at Fisheria, and international buffets at Aquamarina, which overlooks the pool and Caribbean Sea. Recreational facilities include a panoramic swimming pool with swim-up bar, a children's splash pool, Kamp Krystal kids' club for ages 5-12, a fitness center, and beach club with Bali beds. The hotel provides 3900 sq ft of event space across four meeting rooms accommodating up to 400 people, including the Seven Columns area. Krystal Cancun stands opposite the Cancun Convention Center and within a 5-minute walk of Plaza Caracol shopping mall, Coco Bongo nightclub, and the ferry terminal to Isla Mujeres.

Pros

Direct access to a natural white sand beach with turquoise Caribbean waters

Multiple on-site dining options including Hacienda El Mortero restaurant serving Mexican cuisine

Kamp Krystal kids' club provides supervised activities for children ages 5-12

Prime Punta Cancún location within walking distance of shopping malls, nightlife, and ferry terminal

Extensive event facilities with capacity for up to 400 people across four meeting rooms

Cons

Wi-Fi requires switching between multiple networks when moving around the property

The bustling Punta Cancún area surrounding the hotel can be noisy at night

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Club Room Ocean View
Max:
2 persons
370 sq. feet 
Bed options:
1 King-size bed
Shower
Balcony
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Romantic Room Ocean View
Max:
2 persons
370 sq. feet 
Bed options:
1 King-size bed
Shower
Balcony
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Family Studio Sea View
Max:
2 persons
435 sq. feet 
Bed options:
1 King-size bed and 1 Sofa bed
Shower
Balcony
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Price and Room Availability Calendar

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Transportation and Accessibility

Transportation options

City Centre
Cancun 6.8 mi
Airports
Cancun (CUN) 14.7 mi
Isla Mujeres (ISJ) 16.3 mi

Facilities

This grand hotel provides facilities designed for comfort and memorable stays.

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Golf course
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Valet parking
  • Room service
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Infinity pool
  • Plunge pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Body wraps
  • Massage
  • Shallow end
  • Make up services

Room features

  • Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Location

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500
Map view
Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500
Nearby
Night club
Coco Bongo
800 ft
Night club
Palazzo
100 ft
Night club
The City Nightclub
1800 ft
Beach
Playa Forum
1500 ft
Beach
Mandala Beach Club
1000 ft
Night club
Mandala Nightclub
1000 ft
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
1300 ft
Night club
Daddy'O
1200 ft
Amusement Park
Delphinus Dreams
1100 ft
Punta Nizuc - Cancún 210
Playa Lagarto
1500 ft
Gallery
Galeria Balance Cancun
1800 ft
Restaurants
Hacienda El Mortero
700 ft
Blvd Kukulkal Km. 9.5
Vips
600 ft
Blvd Kukulkan Km. 9 Zona Hotelera
Wings Army
600 ft
Boulevard Kukulkan Km 9
El Mortero Restaurant
700 ft
Paseo Kukulcan Krystal Cancun
Monkey Business
800 ft
Boulevard Kukulcan Km 9
Hard Rock Cafe
1400 ft
Blvd. Kukulcan Km. 9.5 Zona Hotelera
Abolengo Cancun
800 ft
Boulevard Kukulkan
Hooters Party Center
700 ft
Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera
Calypso"s Mexican Restaurant
1200 ft
Avenida Kukulkan Km 8.5 Next to Cancun Center

Reviews and Ratings

Feedback from previous guests about their experience.
68%
enjoyed the hotel and leave a review
beachfront
friendly staff
limited menu
pricey
6.8/10
Nice
Rooms
8.4
Location
9.5
Service
7.4
Dining
7.0
Guest reviews
6.8/10
based on 10 reviews
4/5 based on 9134 reviews
7.6
7.6/10 based on 3001 reviews
#70 of 272 hotels in Cancun based on Tripadvisor
Edwin
United Kingdom, April  2024
8.6/10

I had a wonderful stay at the hotel. The rooms were cozy, and the staff was incredibly welcoming. The location was ideal, although the dining options were somewhat limited. The facilities were well-kept, making it a great value for the price.

Rooms
8.0
The rooms were cozy and comfortable, providing a relaxing environment for my stay.
Service
9.0
The staff was very welcoming and accommodating, which enhanced my overall experience.
Location
10.0
The hotel's location was perfect, just steps away from the beautiful beach and within easy reach of various attractions.
Dining
7.0
While the dining options were somewhat limited, the quality of the food was satisfactory.
Facilities
9.0
The facilities were well-maintained, including the pool area, adding extra comfort to my stay.
Eric
United Kingdom, April  2024
7.4/10

The hotel offers a comfortable stay with great sea views but lacks friendliness in service. The Italian-style restaurant downstairs in Tower B is a highlight, but the price may not align with the overall experience.

Rooms
8.0
The rooms are spacious with comfortable double beds and stunning sea views.
Service
5.0
The service, especially at the reception desk, could be friendlier.
Location
9.0
Set on a beautiful beach, the hotel provides a picturesque setting close to a shopping center.
Dining
7.0
The Italian dining option is delightful, offering delicious western dishes.
Facilities
8.0
The hotel boasts various facilities including valet parking and laundry services.
Christopher
United Kingdom, March  2024
8.4/10

I had a delightful stay at this hotel. The rooms were cozy and the staff was incredibly friendly. The location was superb, but the dining options were a bit limited. Overall, a great value for the money.

Rooms
8.0
My room was so comfortable, with a king bed and a lovely sea view.
Service
9.0
The staff was so friendly and helpful. I couldn't ask for more.
Location
9.0
The hotel sits right on a beautiful beach, making it a perfect vacation spot.
Dining
7.0
While the dining options were good, I wish there were more choices on the menu.
Facilities
9.0
The facilities were great, especially the pool area.
beachfront
limited menu
Malcolm
United Kingdom, January  2024
7.6/10

The hotel is perfectly situated on the beach, with beautiful views and close to the city center of Cancun. The rooms are spacious and modern, offering a king bed and working hot water, although the beds could be more comfortable. The staff's friendliness leaves a lot to be desired, but the amenities like car hire and valet parking add convenience. The dining options, primarily featuring Italian cuisine, are varied but include delicious cream cakes. Overall, a pleasant stay with some minor drawbacks.

Rooms
8.0
The rooms are spacious and modern, featuring a comfortable king bed and working hot water. However, the beds could be more comfortable for a better night's sleep.
Service
6.0
The staff's friendliness could improve; however, the availability of services like room service, car hire, and valet parking adds convenience.
Location
9.0
Set on the beautiful beach with stunning views and very close to the city center of Cancun, making it a convenient location to explore the area.
Dining
7.0
The dining experience offers a variety of options, including delicious cream cakes, but could benefit from more variety in cuisine selections.
Facilities
8.0
The facilities are well-equipped with convenient amenities like car hire and valet parking, enhancing the overall experience.
Charles
United States, December  2023
8.4/10

I had a wonderful stay at this hotel. The rooms were spacious and clean, with comfortable double beds. The service was top-notch with welcoming staff. The location was unbeatable, right on the beautiful beach. However, the dining options were limited, and the price was a bit high for the value offered.

Rooms
8.0
My room was equipped with double beds and clean towels, providing a cozy and comfortable stay.
Service
9.0
The staff at the reception desk was friendly and helpful, ensuring a pleasant experience during my stay.
Location
10.0
The hotel's location on the beachside was breathtaking, offering fantastic views and easy access to the sandy shores.
Dining
7.0
The dining options were limited, but the Italian restaurant on-site offered tasty dishes and a nice atmosphere.
Facilities
8.0
The hotel provided various facilities like car hire and laundry services, adding convenience to my stay.
James
United Kingdom, November  2023
7.6/10

The hotel is set right on the beautiful beach, offering a prime location; however, the service, especially at the reception desk, was lacking friendliness. The rooms were adequately clean and comfortable, and the dining options were decent. The facilities generally met expectations, but some aspects of service could be improved.

Rooms
8.0
The rooms had comfortable beds with clean towels and working hot water. The presence of 2 Double Beds was convenient.
Service
6.0
While the service overall was satisfactory, the friendliness of the staff, especially at reception, could have been better.
Location
9.0
The hotel is conveniently located right on the beach, offering stunning views and easy access to the water.
Dining
7.0
The dining options provided a variety of choices, including the Italian and Bernese Fries.
Facilities
8.0
The hotel offered a range of facilities including room service, car hire, and laundry services.
William
United States, November  2023
7.2/10

I had a wonderful stay at this hotel, with comfortable rooms and friendly staff. The location was perfect, right on the beach and close to nightlife spots. However, the service could have been more welcoming, and the dining options were limited.

Rooms
9.0
The rooms were clean and had two comfortable double beds.
Service
5.0
The service was lacking in friendliness, which affected my overall experience.
Location
9.0
The hotel is set right on the beautiful beach, perfect for those looking to enjoy the seaside atmosphere.
Dining
6.0
The dining options were limited, with only a few choices available.
Facilities
7.0
The facilities were adequate, but nothing outstanding stood out.
Beachfront
Unfriendly service
Marilyn
United States, September  2023
8.8/10

I had a wonderful stay at this hotel. The rooms were spacious and modern, and the staff was incredibly friendly. However, the dining options were limited, and the Wi-Fi was not included in the price, which was a bit disappointing.

Rooms
9.0
The rooms were spacious and modern.
Service
9.0
The staff was incredibly friendly and welcoming.
Location
10.0
The hotel is conveniently located near the beach with stunning views.
Dining
7.0
The dining options were a bit limited.
Facilities
9.0
The facilities were great with a beautiful pool area.
friendly staff
limited dining options
Thomas
United Kingdom, July  2023
8.8/10

I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the staff was incredibly friendly. However, the dining experience left something to be desired with limited breakfast options. The location was fantastic, near a beautiful beach. The facilities were top-notch, making for an enjoyable stay overall.

Rooms
9.0
The rooms were clean and comfortable, providing a cozy environment for relaxation.
Service
9.0
The staff was incredibly friendly and went out of their way to make my stay pleasant.
Location
10.0
The hotel is perfectly situated near a stunning beach, offering breathtaking views and easy access to the shore.
Dining
7.0
While the dining options were satisfying, I wished there were more choices available, especially for breakfast.
Facilities
9.0
The hotel's amenities were exemplary, enhancing my overall experience and comfort during my stay.
great location
limited dining options
John
United Kingdom, June  2023
8.6/10

I was delighted with the hotel's prime location, offering beachfront proximity and easy access to various dining options. The rooms provided a clean and cozy retreat, and the staff was incredibly welcoming. On the downside, the dining experience left something to be desired with limited breakfast choices. The overall value for money was decent, though additional fees for Wi-Fi were a drawback.

Rooms
9.0
My room was well-equipped with working hot water, a comfortable king bed, and a mesmerizing sea view. It was a truly relaxing space.
Service
7.0
Although the friendliness of the staff could have been improved, the service at the reception desk was efficient and helpful in addressing my needs during the stay.
Location
10.0
Nestled at the beachside, the hotel's location was a dream, offering breathtaking views and convenient access to nearby restaurants and bars.
Dining
8.0
The dining experience was satisfactory with a variety of options, including delicious vegetarian dishes at the Italian restaurant.
Facilities
9.0
The hotel's facilities were top-notch, providing everything from room service to laundry services for a comfortable stay.
Show more
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Rooms and Guests2 Guests, 1 Room