Grand Hotel And Apartments Townsville, Townsville
About the Hotel
Grand Hotel And Apartments Townsville - A multi-award-winning hotel in Townsville's dining precinct with private balconies, pool, and spa
This 5-star property offers hotel rooms, one-bedroom apartments, and two-bedroom apartments, all featuring private balconies, mini-bars, daily servicing, and complimentary Wi-Fi. Accommodations include king-sized beds, laundry facilities, kitchenettes with microwave convection ovens, and screen mirroring capability for Netflix. Guests at Grand Hotel And Apartments Townsville receive complimentary access to the outdoor pool, spa, and fully equipped gymnasium. The hotel is located on Palmer Street within walking distance to The Strand and Castle Hill. Multiple Palmer Street restaurants offer charge-back services to room bills, and 24-hour room service is available from local award-winning establishments. Business amenities include a business center, meeting rooms, and flexible workspaces. The property has received the Qantas Australian Tourism Award for Excellence in the Standard Accommodation category.
Pros
All accommodations feature private balconies with outdoor furniture.
Complimentary access to an outdoor pool, spa, and fully equipped gymnasium.
Multiple restaurant charge-back options available within walking distance.
Screen mirroring capability for Netflix and selection of latest release movies.
Laundry facilities and kitchenettes available in apartment categories.
Cons
Internet access is limited to 1 GB or 24 hours per day, whichever expires first.
The pool and spa close at 21:00 daily with no lifeguard on duty.
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Golf course
Guest Parking
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Services
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- Outdoor dining area
Business
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Shallow end
Room features
- Air conditioning
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
- Sink
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
I had a mixed experience at the hotel. The rooms, though clean and maintained, were smaller than expected for a King Room and had an annoying internal humming/vibration that kept me up at night. The service was a highlight with helpful staff who looked after me well. The location was convenient, but not as ideal as staying closer to the Strand. The dining options were decent but lacked warmth in the food. Overall, a decent stay with some room for improvement.
The hotel's location is its main highlight, being close to many eateries and having easy access to Townsville. While the rooms were noisy due to their proximity to a lively pub, the option to contribute to the Turtle hospital by forgoing room servicing is a positive initiative.
The hotel is conveniently located within walking distance of town, restaurants, and shops. The rooms showed some wear and tear, and noise from the road and nearby bars could be bothersome at night. The cleanliness could be improved, especially with west-facing windows limiting balcony use.
The hotel is in a convenient area, ideal for exploring the CBD and enjoying the vibrant nightlife. The rooms are spacious but experienced delays in readiness. The service is top-notch, with friendly staff and great views from the balcony. The location offers easy access to restaurants, bars, and shops. Dining options are satisfactory, especially enjoying coffee across the road. Overall, a pleasant stay with minor room readiness issues.
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