Emaar Grand Hotel, Mecca
About the Hotel
Emaar Grand Hotel - A 5-star city center hotel with 4 restaurants, air-conditioned rooms, and proximity to Ibrahim Al Khalil Street
This 5-star luxury hotel in the city center features air-conditioned rooms with plasma televisions, satellite TV channels, wardrobes, and safes. Private bathrooms include showers, complimentary toiletries, bathrobes, and hair dryers. Some accommodations offer blue carpeted floors, tiled floors, small seating areas, and flat-screen TVs. Four restaurants serve guests, with continental breakfasts available daily from 6:30 AM. The property provides a grocery/convenience store, laundry facilities, and private parking for SAR 50 per day. Located on Ibrahim Al Khalil Street, Emaar Grand Hotel sits 2 miles from Kaaba, 0.5 miles from Black Stone, and 1 mile from Grand Mosque. A number of restaurants and shops are within walking distance, including Zamzam Lobby Lounge (0.5 miles) and Starbucks (1 mile). Guests at Emaar Grand Hotel can explore nearby landmarks such as Cave of Hira and Abraj Al Bait Mall (1 mile).
Pros
Central location on Ibrahim Al Khalil Street with multiple restaurants and shops within walking distance
Four on-site restaurants with daily continental breakfast service starting at 6:30 AM
Air-conditioned rooms feature plasma televisions, satellite channels, and complimentary bathrobes
Convenience store and laundry facilities available on the property
Proximity to major religious sites including Kaaba (2 miles) and Masjid al-Haram (2 miles)
Cons
Private parking incurs an additional daily fee of SAR 50
No pets or service animals are permitted on the property
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
Dining
- In-room breakfast
- Restaurant
Business
- Fax/Photocopying
Children
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Room features
- Air conditioning
- Soundproofed rooms
- Sitting area
- Ironing facilities
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel offers proximity to AlHaram, yet lacks amenities expected from a five-star hotel. The location is convenient for those looking to be near the haram, but some aspects need improvement in room facilities and service responsiveness.
The hotel was set up for 3 guests but the room felt congested with no proper leg room or amenities of a five-star hotel. There was no hot water kettle, complimentary tea/coffee, water, or WiFi in the room, and responses to requests were delayed with some rude or helpless reactions from the staff. However, the basic room setup catered to the number of guests.
I found the hotel to be conveniently located, just a short walk from Haram Mosque with nearby street shops and food options. The rooms are a bit old and smelly but offer a place to rest after a long day, and the service provided is a pleasant surprise despite some directions confusion. The dining options are varied, with a massive selection for a good start to the day. Payment methods and location could be more convenient for guests.
The hotel is located on a lively street near small restaurants and shops. The rooms are spacious and clean but lack some amenities like a hot water kettle and complimentary beverages. The internet connection issues were not promptly addressed by the staff.
During my stay, the hotel had a fantastic location within walking distance to the Grand Mosque and close to all shops. However, it took about 20 minutes to get to the masjid, which was a bit difficult with kids.
The hotel was modern and clean with a big room and a modern bathroom, but the check-in was delayed and room assigned was congested with no amenities like a hot water kettle, complimentary beverages, or WiFi. The staff responses to requests were either rude or unhelpful.
The hotel offered a triple room instead of the congested quadruple room, lacking amenities like a hot water kettle and Wi-Fi. The beds facing the Qibla posed an inconvenience, with delayed and unhelpful responses from staff being a common issue.
I chose this hotel because I needed a triple room for my parents and me, especially since my mum struggles to walk or stand. The rooms are good in size, but there are some inconveniences like disturbances in the mornings. The hotel's location is optimal, near the Haram, though card payments aren't accepted. The dining was decent, but it feels more like a 3-star hotel now. Overall, a good choice considering the proximity to the Haram and supermarkets.
The hotel is conveniently near Haram gates, just a few minutes' walk to Masjid Al Haram. The location is optimal, with supermarkets and restaurants nearby. However, the noise level in the rooms made it challenging to get a good night's sleep, and the room setup did not match our booking for a quadruple room.
The hotel is close to Haram, making us feel safe and only a 7 to 10 minutes walk away. However, the rooms were really small with 4 beds crammed together, and there were issues with missing items like towels and TV remote. The dining offered a good variety of tasty dishes but lacked in quality compared to a 4-star hotel.
The hotel rooms were small but manageable, neat, and clean, allowing our group to stay close to each other. The service, however, was rude and unprofessional, especially the management and Sheff, making the check-in process frustrating and slow. The location was convenient with nearby markets and restaurants, although the hotel was situated on a busy road. The dining experience was not impressive, and the breakfast was lacking variety. Overall, the facilities were decent, but improvements in service are needed.
The hotel rooms were clean with 3 beds and a good shower, but they felt more like a budget guest house rather than a four-star hotel. The lack of proper Wi-Fi in the rooms was inconvenient, forcing me to go to the lobby to use it, and the rooms were too small. On the positive side, the cleanliness was commendable.
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