Sheraton Grand Hangzhou Binjiang Hotel - A 5-star riverside property with indoor pool, conference facilities, and corporate access
This 5-star Sheraton property in Binjiang district features 301 air-conditioned rooms with the Sheraton Signature Sleep Experience, minibars, LCD televisions, and high-speed wireless internet. Deluxe Rooms and Grand Deluxe Rooms offer views of the Qiantang River or surrounding gardens, with white marble bathrooms separated by glass walls. Guests can dine at Yue Chinese Restaurant or Feast Signature Restaurant serving Asian and international cuisine. Recreational amenities include an indoor pool and 24-hour health club, while the Sheraton Club Lounge overlooks the Qiantang River. The property provides 17222 square feet of conference space, meeting rooms, and complimentary wireless internet access throughout. A free shuttle service operates to West Lake and Hangzhou East Railway Station. Corporate headquarters including Samsung, Huawei, and Alibaba Group are within convenient access from Sheraton Grand Hangzhou Binjiang Hotel. The 24-hour front desk offers concierge service, gift shop, and wedding services.
Pros
Free shuttle service to West Lake and Hangzhou East Railway Station
17222 square feet of conference space with meeting facilities
Indoor pool and 24-hour health club available
Sheraton Club Lounge with Qiantang River views
Proximity to corporate headquarters including Alibaba and Huawei
Cons
The indoor pool lacks natural lighting
Limited dining options with only two on-site restaurants
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Binjiang District Jiangnan Avenue 588 Hengxin Mansion 3 Floor
Reviews and Ratings
Feedback from previous guests about their experience.
70%
enjoyed the hotel and leave a review
comfortable rooms
friendly service
noisy rooms
expensive dining
7.0/10
Very good
Rooms
7.9
Location
7.3
Service
8.2
Dining
6.4
Guest reviews
7.0/10
based on 10 reviews
8.8
8.8/10 based on 48 reviews
Franklin
United States,
June
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. The room, although noisy due to its proximity to the lifts, was really cool with great appointments and an amazing view. The service provided was friendly and accommodating, taking care of all my needs. The location was convenient for business meetings, but a bit far from the city. The dining experience was okay, but not extraordinary. The facilities offered were decent overall.
Rooms
8.0
The room, despite being a bit noisy near the lifts, was really cool with great appointments and an amazing view.
Service
9.0
I found the service at the hotel to be friendly and attentive, taking care of everything to make my stay comfortable, even arranging taxis in English and Japanese.
Location
7.0
The location was very convenient for business meetings, although a bit far from the city.
Dining
6.0
The dining experience was okay but not extraordinary, and the prices were a bit high for the quality offered.
Facilities
7.0
The hotel facilities were satisfactory for my needs.
William
United States,
April
2024
7.4/10
I stayed at the hotel and had a great time. The 05 club suite I booked was really cool, with great appointments and an amazing view. The bed quality was perfect. However, the room was a bit noisy, especially since it was near the lifts.
Rooms
8.0
The 05 club suite was really cool, with great appointments and an amazing view. The bed quality was perfect, but the room was a bit noisy due to its proximity to the lifts.
Service
7.0
The service was friendly and they took care of everything to make my stay comfortable, including arranging taxis. However, services in English and Japanese were not available.
Location
7.0
The location was very convenient for business meetings and rather quiet and relaxing. It's great if you want to explore Binjiang, but a bit far from the city center.
Dining
6.0
The dining experience was okay, not extraordinary. They serve waffles and French toasts, but the quality is not exceptional compared to other hotels in the area, and prices are relatively high. Local dishes were good.
Facilities
9.0
The facilities provided were very good, with various services like room service, car hire, dry cleaning, housekeeping, grocery shopping, shops, laundry, welcome drink, tours, and ticket assistance. The hotel also offered a happy hour, which was a nice touch.
Francis
United Kingdom,
March
2024
7.2/10
My stay at the hotel was overall pleasant, with some highs and lows. The room was comfortable but noisy due to its proximity to the lifts. The staff provided great service, albeit limited to English and Japanese speakers. The location was perfect for business in Binjiang, although a bit far from the city center. The dining options were varied but expensive compared to other nearby hotels.
Rooms
8.0
The transition from a twin room to a double was really cool, with great appointments and an amazing view.
Service
8.0
The service was friendly and accommodating, taking care of everything to enhance my stay, including taxi arrangements.
Location
7.0
The hotel's location was great for exploring Binjiang, offering a quiet and relaxing atmosphere, but a bit distant from the city center.
Dining
6.0
The dining experience was alright, with some good options like waffles and French toasts, but the prices were high compared to similar hotels in the area.
Facilities
7.0
The facilities provided were satisfactory, with opportunities for room service, car hire, laundry, and more.
comfortable rooms
noisy rooms
Ruth
United States,
December
2023
7.0/10
My stay at the hotel was quite mixed. The rooms were really cool with great appointments and an amazing view above, but they were a bit noisy, especially being near the lifts. I would recommend the 05 club suite.
Rooms
8.0
The rooms were really cool with great appointments and an amazing view above, but a bit noisy near the lifts.
Service
7.0
The service was friendly and took care of everything to make my stay comfortable, including taxi arrangements. However, it was meh and not very responsive at times.
Location
7.0
The location was great for exploring Binjiang, but I found it a bit far from the city. It was near the river, creating a peaceful vibe.
Dining
6.0
The dining experience was OK, not extraordinary. The waffles and French toasts were nice, but the quality was not great for the price compared to other hotels in the area.
Facilities
7.0
The facilities were pretty good. They offered a range of services, although they were not available in English and Japanese, and some were not up to par.
Alf
United Kingdom,
December
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and nice, but a bit noisy due to their proximity to the lifts. The service was super-pleasant and accommodating, ensuring my comfort with various arrangements. The location was convenient for business meetings but a bit far from the city. The dining experience had its ups and downs, and the facilities were satisfactory overall.
Rooms
8.0
The rooms were clean and nice, although a bit noisy near the lifts.
Service
9.0
The service was super-pleasant and attentive, taking care of everything to make my stay comfortable.
Location
7.0
The location was very convenient for business meetings, but a bit far from the city.
Dining
7.0
The dining experience had its ups and downs.
Facilities
7.0
The facilities were satisfactory.
clean
noisy rooms
Richard
United States,
October
2023
8.8/10
My stay at the hotel was really comfortable and cool, with great appointments and an amazing view from the spacious and well-equipped room that easily accommodated our child. The service was extremely attentive and friendly, taking care of everything to make my stay comfortable, including arranging taxis. The location, though a bit far from the city, was great if you want to explore Binjiang, with a calm and relaxing vibe near the river. The dining experience was exceptional, especially the Chinese food. The facilities were top-notch, making my stay truly enjoyable.
Rooms
9.0
The room was really comfortable and cool, with great appointments and an amazing view. It was very spacious and well equipped for our needs, including our child.
Service
9.0
The service was extremely attentive and friendly, taking care of everything to make my stay comfortable, including arranging transportation.
Location
8.0
The location was great for exploring Binjiang and enjoying the calm vibe near the river, even though it's a bit far from the city.
Dining
9.0
The dining experience was exceptional, especially the Chinese food, making it a highlight of my stay.
Facilities
9.0
The facilities were excellent, providing everything I needed for a comfortable and enjoyable stay.
comfortable rooms
bit far location
Thomas
United Kingdom,
October
2023
7.6/10
The hotel offers a gorgeous panoramic river view surrounded by a verdant summer vibe, but my room near the lifts was a bit noisy. However, upon moving to a different room, I found perfect bed quality, making for a comfortable stay.
Rooms
8.0
The room with a gorgeous panoramic river view was lovely, but the noise near the lifts was a downside.
Service
9.0
The friendly staff took care of everything, ensuring a super-pleasant stay with excellent service, including arranging taxis and providing various amenities.
Location
7.0
The location, while a bit far from the city, was perfect for exploring Binjiang, great for business meetings, and offered a quiet, relaxing atmosphere.
Dining
6.0
Although the dining was not exceptional, the hotel did offer decent options like waffles and French toast. The prices were a bit high for the quality compared to other nearby hotels.
Facilities
8.0
The facilities provided were good, offering a range of services and amenities to enhance the stay.
Clive
United Kingdom,
August
2023
7.6/10
My room was a bit noisy, especially being close to the lifts, but I appreciated the technician coming to check. The room offered a gorgeous panoramic river view, giving a vibrant summer feeling.
Rooms
7.0
The room provided a stunning panoramic river view, although it was a bit noisy near the lifts.
Service
9.0
The service was exceptional, with the staff being friendly and accommodating all my needs, including taxi arrangements and other services.
Location
8.0
The hotel's location in HZ near the river was great for exploring Binjiang, but a bit far from the city center.
Dining
6.0
The dining options were average, with breakfast being satisfactory but not exceptional. The prices were relatively high compared to other hotels in the area.
Facilities
8.0
The hotel facilities were diverse and convenient, offering various services to enhance the stay experience.
Ronnie
United States,
August
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. While the rooms were a bit noisy and the temperature control needed improvement, I would highly recommend the 05 Club Suite for a better experience. The service was friendly and helpful, arranging everything from taxis to making my stay comfortable; however, the responsiveness was lacking at times. The location was great for exploring Binjiang, providing a quiet and relaxing atmosphere, although it was a bit far from the city center. The dining was just okay, nothing extraordinary, and a bit pricey compared to other options in the area. Overall, the facilities were satisfactory, but some aspects could use improvement.
Rooms
7.0
My room was a bit noisy, especially being near the lifts. I would recommend upgrading to the 05 Club Suite for a better experience. The temperature control was not ideal, as it was extremely warm even at 16 degrees.
Service
8.0
The service was friendly and took care of everything to make my stay comfortable, including arranging taxis. However, there were moments when the responsiveness was lacking.
Location
8.0
The location was great for exploring Binjiang, offering a quiet and relaxing environment. It was a bit far from the city center, but ideal for business meetings.
Dining
6.0
The dining experience was alright, not extraordinary. The food quality was not up to my taste, and the prices were higher compared to other hotels in the area.
Facilities
7.0
The facilities were satisfactory, offering standard services. Some areas could be improved for a better overall experience.
friendly staff
noisy rooms
Phil
United Kingdom,
July
2023
7.0/10
My room near the lifts was a bit noisy, but the gorgeous panoramic river view enhanced by a verdant summer vibe made up for it. The room was extremely warm, even down to 16 degrees, but overall it was really cool with great appointments and an amazing view. The service was friendly and took care of everything to make my stay comfortable, including arranging taxis. The location was great for getting to know Binjiang, though a bit far from the city. The dining experience was OK, but not extraordinary. Facilities were good overall.
Rooms
8.0
The room was a bit noisy due to its proximity to the lifts, but the panoramic river view and summer vibe were amazing. The room was warm, even at 16 degrees, but excellently appointed with a great view.
Service
7.0
The service was friendly and ensured my comfort, even arranging taxis for me.
Location
7.0
The location was great for exploring Binjiang, but a bit far from the city.
Dining
6.0
The dining was OK, nothing extraordinary, but passable.
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