Dostyk Avenue 32,
Almaty,
Kazakhstan,
050010,
Almaty City
Grand Sapphire Hotel - A 4-star spa hotel with an indoor pool in Medeu District
This 4-star hotel in the Medeu District center features an indoor pool, gym, and LUXCOSMED spa with massages, body treatments, facials, manicures, pedicures, hammam, and sauna. The 50 air-conditioned rooms include minibars, electric kettles, flat-screen TVs with cable channels, free WiFi, safes, and private bathrooms with free toiletries; some offer sitting areas and mountain views. A restaurant serves meals onsite, and a continental breakfast is available each morning at Grand Sapphire Hotel. The property provides free private parking, a 24-hour front desk, concierge services, and a hair salon. Located 1.5 miles from the National Museum of Kazakhstan, it is also 0.5 miles from the Museum of Folk Music Instruments named after Yihlasa and 1 mile from Ascension Cathedral. An airport shuttle and train station drop-off service are available for guest use.
Pros
The LUXCOSMED spa offers massages, body treatments, facials, and a hammam.
Free private parking and complimentary WiFi are available onsite.
Some rooms feature mountain views and additional seating areas.
The hotel provides an airport shuttle and train station drop-off service.
Cons
The hotel lacks a dedicated playground or children's recreational programs.
There is no mention of pet-friendly rooms or amenities.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
This grand hotel provides facilities designed for comfort and memorable stays.
Free Wi-Fi
Parking
Off-site car park
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Playpen
Board games
Children's play area
Game room
Spa & Leisure
Spa & wellness centre
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Dostyk Avenue 32,
Almaty,
Kazakhstan,
050010,
Almaty City
Map view
Dostyk Avenue 32,
Almaty,
Kazakhstan,
050010,
Almaty City
City landmarks
Park
Central Park
1.1
mi
Church
Ascension Cathedral
3200 ft
Zoo
Almaty Zoo
1.6
mi
Museum
Central State Museum of Kazakhstan
1.3
mi
Mosque
Central Mosque Almaty
1.4
mi
Park
Park the 28 Guardsmen
3300 ft
Landmark
Monument to Soldiers-Internationalists
3000 ft
Landmark
Kunayev Museum
2200 ft
Event hall
Republic Palace
1.2
mi
Landmark
Monument to Abai Qunanbaiuli
4200 ft
Landmark
Archeology Museum
3300 ft
Park
Park Named After Panfilov's 28 Guardsmen
3300 ft
Landmark
Arbat Shopping Street
4700 ft
Landmark
Mud Dam at Urochishhe Medeu
3200 ft
Landmark
Government House of Kazakh Soviet Socialist Republic
4200 ft
Mall
Arbat
1.2
mi
Landmark
Monument Of Zhambyl
2200 ft
Shopping Area
Shopping Center Passazh
3600 ft
Landmark
Literary and Memorial Museum Complex
2300 ft
Landmark
Former College of Kolpakovskiy
2400 ft
Landmark
Iversky Seraphimovskiy Nunnery
1.0
mi
Landmark
Astana Square
1.0
mi
Nearby
Park Named After Panfilov's 28 Guardsmen
Glory Memorial
1600 ft
Bogenbay batyra 75
Arvest Art Gallery
1000 ft
Museum
Museum of Folk Music Instruments named after Yihlasa
1800 ft
Museum
Military History Museum
1700 ft
Kaldayakov St
Museum of Archeology of the Academy of Science of the Republic of Kazakhstan
1600 ft
Zenkova St.
Military Assembly Building
1700 ft
Zenkova St.
Army House of Kazakhstan Republic
1700 ft
Restaurants
Azia Mama
300 ft
Dostyk 32
Vino Da Puri
1000 ft
Bogenbay batyra 94 corner of Zenkov St.
Safran
700 ft
Dostyk Ave.
William Lawson's 13 Bar
1100 ft
Bogenbai Batyra st.
Beefeater Almaty
1300 ft
Dostyk Ave.
Anna-Mariya
800 ft
Dostyk ave.
Chef
1200 ft
Bogenbai Batyra St.
Daredzhani Kunaeva
2400 ft
Kunaeva 85 Corner of Kunayeva St.
Friuli
1800 ft
Kazybek Bi
Beermingham
2000 ft
Abduilinih Street 50 Intersection Tole bi street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
enjoyed the hotel and leave a review
friendly staff
unique room
room readiness
maintenance issues
7.2/10
Very good
Rooms
7.2
Location
8.3
Service
7.8
Dining
6.9
Guest reviews
7.2/10
based on 10 reviews
8.4
8.4/10 based on 638 reviews
Luis
United States,
May
2024
7.6/10
The hotel offers a unique experience with the extra room up the stairs, but the rooms were not ready upon arrival, which was a surprise. Unfortunately, the rooms are not regularly serviced or checked for repairs.
Rooms
7.0
The room with the extra upper room was quite unique, but they were not ready and lacked regular servicing or repairs.
Service
9.0
The staff was very helpful, even waking up to serve breakfast after our late arrival at 04:00 in the morning.
Location
8.0
The location is quite good, within walking distance to the Green Bazar, but it could be better with more convenient access to main attractions.
Dining
8.0
The dining experience was interesting, with different fresh dishes every day, although it was brought inside the room.
Facilities
6.0
The facilities were adequate, but improvements in room maintenance are necessary.
friendly staff
room readiness
Charles
United States,
January
2024
7.4/10
The hotel offers a clean and cautious stay with rooms big enough for two people, though they lack regular servicing and maintenance checks. The pitch-black hallways can be a bit concerning, but overall cleanliness is maintained with vigilance.
Rooms
7.0
The rooms are clean but require caution when staying there.
Service
7.0
The staff provides good facilities to guests, although they do not speak Kazakh. They were kind enough to serve breakfast even after the usual time due to our late arrival, but they mistakenly replaced toiletries.
Location
8.0
The hotel's location is quite good, offering proximity to the Green Bazar and surrounded by fantastic restaurants. However, the fluctuating water temperature in the shower and inconvenient kettle and lamp locations may be notable drawbacks.
Dining
8.0
The breakfast buffet is especially good with fresh dishes daily, although limited for those who do not prefer fruits in the morning.
Facilities
7.0
The hotel boasts various facilities including room service, car hire, housekeeping, and a grocery shopping service. However, improvements in maintaining amenities and repairing room fixtures may enhance the overall experience.
Julia
United States,
January
2024
7.4/10
The hotel is located conveniently with easy access to various restaurants. The rooms, although a bit dated and near the elevator, provide a clean space with good views of Dostuk Avenue. The service is friendly and helpful, offering amenities like a taxi service for local travel. The location is excellent, especially for visiting the Green Bazar and enjoying nearby dining options. The dining experience, while average, could be improved for better quality dishes. Overall, the facilities are decent but not outstanding.
Rooms
7.0
The rooms are clean, with views of Dostuk Avenue, but they are near the elevator and have carpeting, which is not ideal.
Service
8.0
The staff is kind and helpful, arranging an economy taxi for local travel, but they don't speak Kazakh language.
Location
9.0
The location is great, offering easy access to various restaurants and attractions like the Green Bazar and the cable car to Koktobe.
Dining
6.0
The dining experience was average and could be improved for better quality dishes.
Facilities
7.0
Decent facilities available on-site.
Jim
United States,
January
2024
7.8/10
I was delighted with the hotel's wonderful location, offering easy access to various restaurants and the Green Bazar. The rooms, although not very spacious and with a carpeted floor near the elevator, were exceptionally clean with excellent amenities for a cozy stay. The service was top-notch, with courteous and helpful staff who went out of their way to assist. Although the dining experience left much to be desired with average offerings, the overall value for money was decent. I found the location to be among the better ones, especially with private parking available on-site.
Rooms
8.0
The rooms, though not as big as expected, were spotlessly clean with good amenities for a comfortable stay.
Service
9.0
The staff was very courteous and exceedingly helpful throughout my stay, making sure all my needs were met.
Location
9.0
The hotel is centrally located, allowing easy access to the Green Bazar and various dining options just across the road, making it a convenient choice.
Dining
5.0
Despite the subpar dining experience, the assortment of muffins was a highlight among the disappointing meals.
Facilities
8.0
The hotel boasted a range of facilities making my stay more enjoyable and hassle-free.
Steve
United Kingdom,
October
2023
6.8/10
The hotel had a good view up and down Dostuk Avenue, but cleanliness on the 2nd-floor sofa left much to be desired. Despite the disappointing cleanliness, being cautious when staying there is advised.
Rooms
5.0
The room had a good view up and down Dostuk Avenue, but the cleanliness was lacking, especially on the 2nd-floor sofa.
Service
7.0
The service was nice and helpful overall, but there was a small mishap where the toothbrush and paste provided were thrown away by mistake and replaced with a comb package.
Location
8.0
The location of the hotel is quite good, with easy access to the Green Bazar within walking distance. While not the absolute best, it is among the better locations for sure.
Dining
7.0
The dining options were decent but could be more diversified to enhance the overall experience.
Facilities
7.0
The facilities at the hotel were satisfactory, offering essential services for a comfortable stay.
James
United Kingdom,
October
2023
8.2/10
The hotel is conveniently located in the city center, with a good view of Dostuk Avenue. The rooms are stylishly designed, clean, and provide all necessary amenities for a pleasant stay. The dining options could be improved, but overall, the hotel offers great value for money.
Rooms
8.0
The rooms were clean, spacious, and had a good view of Dostuk Avenue.
Service
9.0
The staff were very accommodating and responsive to our requests.
Location
9.0
The hotel's location is central, near the public park, and offers private parking on-site, making it convenient for exploring the city.
Dining
7.0
The dining options could be improved for more variety, but the hotel offers good value for money overall.
Facilities
8.0
The hotel provides a range of facilities such as room service, car hire, housekeeping, and an airport shuttle service, enhancing the overall guest experience.
Wayne
United Kingdom,
August
2023
7.6/10
The hotel offers a good view of Dostuk Avenue and clean rooms. However, it lacks sufficient air conditioning and can be noisy at times. The location is convenient with various restaurants nearby.
Rooms
8.0
The room was clean and provided a good view of Dostuk Avenue.
Service
7.0
The staff was friendly and provided good facilities such as room service and airport shuttle.
Location
9.0
The location is convenient, with easy access to a variety of restaurants.
Dining
6.0
The dining options could be more varied, especially for breakfast.
Facilities
8.0
The hotel offers a range of services including room service, car hire, and laundry.
Clean rooms
Noisy
Matthew
United States,
August
2023
7.0/10
The hotel had clean and comfortable rooms but required caution during the stay. The service was nice and helpful overall, with few minor hiccups. The location was good with various dining options nearby. The dining experience was decent, but could be more diverse. The facilities were satisfactory, though with some room for improvement.
Rooms
7.0
The rooms were clean but be very cautious when staying there.
Service
7.0
The service was nice and helpful, with a few minor issues.
Location
8.0
The location was good with various dining options nearby.
Dining
7.0
The dining was good but could be more diversified.
Facilities
6.0
The facilities were satisfactory, with room for improvement.
clean rooms
caution required
Harold
United Kingdom,
July
2023
7.4/10
I found the hotel to be a unique and comfortable stay, with some quirks. The extra room up the stairs was a nice touch, despite a dark hallway due to ongoing repairs. The service was top-notch, especially accommodating our early arrival at 4:00 am. The location, although central, was slightly affected by surrounding areas. The dining experience offered interesting dishes but could have been better. Overall, a pleasant stay with unique features.
Rooms
8.0
The rooms were very comfortable and had a unique extra room up the stairs.
Service
9.0
The staff were very courteous, helpful, and accommodating, especially serving breakfast outside regular hours.
Location
7.0
The hotel's location in Almaty was quite good, with fantastic restaurants nearby, but some areas around it impacted the experience.
Dining
6.0
The dining experience offered interesting dishes, but there is room for improvement.
Facilities
7.0
The facilities were adequate for a pleasant stay.
Unique extra room
Dark hallway
Mary
United Kingdom,
June
2023
7.6/10
I stayed at the hotel and had a mix of experiences. The rooms were clean and had a good view of Dostyk Avenue, but I would recommend caution when staying there. In my case, upgrading to a deluxe room was a nice touch, but there were some disappointing aspects too.
Rooms
7.0
The room I stayed in was clean and offered a good view of Dostyk Avenue.
Service
6.0
The service was kind and helpful overall, but there were a few hiccups like accidentally replacing my toiletries and delays in attending to our requests.
Location
8.0
The hotel's location was good, allowing easy movement around the area and being within walking distance to the Green Bazar.
Dining
9.0
The breakfast options at the hotel were varied and fresh, which was a highlight of my dining experience.
Facilities
8.0
The hotel had great facilities that enhanced my stay.
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