Jl. Gubernur Suryo 1-3,
Surabaya,
Indonesia,
East Java
Grand Inna Tunjungan - A 4-star business district hotel with outdoor pool, spa, and 24-hour dining
This 4-star hotel in Surabaya's business district features 120 rooms including Superior, Deluxe, and Suite categories, all equipped with flat-screen TVs with cable channels, air conditioning, laptop-friendly workspaces, and premium bedding. Palapa Coffee Shop serves oriental, western, and Indonesian traditional cuisine 24 hours daily, while the outdoor swimming pool on the ground floor includes an adjacent fitness center with treadmills, stationary bikes, and weight machines. The full-service spa offers massages and treatments for relaxation. Grand Inna Tunjungan provides six meeting rooms for events and business functions. Located in central Surabaya, the property is surrounded by Tunjungan Plaza, Pusat Grosir Surabaya, government buildings, and culinary destinations, with Gubeng Railway Station 1 mile away and Juanda International Airport 15.5 miles from the hotel. Guests can enjoy room service at Inna throughout their stay.
Pros
The 24-hour Palapa Coffee Shop serves Indonesian, oriental, and western cuisine
Full-service spa offers massages and relaxation treatments
Outdoor swimming pool and fitness center with modern equipment
Six meeting rooms available for business events and conferences
Central location near Tunjungan Plaza shopping center and government buildings
Cons
Juanda International Airport is 15.5 miles from the property
No mention of family-specific amenities or children's facilities
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
This grand hotel provides facilities designed for comfort and memorable stays.
Free Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
BBQ facilities
Spa & wellness centre
Room features
Air conditioning
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Jl. Gubernur Suryo 1-3,
Surabaya,
Indonesia,
East Java
Map view
Jl. Gubernur Suryo 1-3,
Surabaya,
Indonesia,
East Java
City landmarks
Landmark
Pointed Bamboo Monument
2900 ft
Landmark
Monumen Kapal Selam
3500 ft
Mosque
Muhammad Cheng Hoo Mosque
1.0
mi
Mall
Grand City Surabaya
4400 ft
Landmark
Siola Surabaya Museum
3500 ft
Mall
Surabaya Plaza
3300 ft
Landmark
Tomb of Dr. Soetomo
4700 ft
Museum
Heroes Monument and 10th November Museum
1.4
mi
Landmark
Indonesian Cancer Museum
3100 ft
Landmark
Monkasel
4200 ft
Shopping Area
Hi-Tech Mall
1.2
mi
Landmark
Taman Prestasi
2500 ft
Shopping Area
WTC Surabaya HANDPHONE CENTER
2200 ft
Landmark
Taman Bungkul
2.0
mi
Park
Surya Park
2600 ft
Landmark
Taman Dayu Waterpark
4300 ft
Park
Ade Irma Suryani Nasution Park
2900 ft
Landmark
Hokky Buah Panglima Sudirman
2400 ft
Landmark
Visma Art Gallery
2600 ft
Landmark
Taman Surabaya
2700 ft
Landmark
November 10th Museum
1.1
mi
Landmark
Jalan Pahlawan
1.2
mi
Golf Course
Taman Dayu Golf Course
3700 ft
Landmark
Taman Hiburan Rakyat
1.4
mi
Nearby
Jln. Taman Apsari
Joko Dolog Statue
1300 ft
Public Building
Grahadi Building
600 ft
Mall
Tunjungan Plaza
1800 ft
Jl. Walikota Mustajab
Surabaya Town Hall
1600 ft
Square
Taman Apsari
600 ft
Jl. Genteng Sayangan no. 29-33 & 35A
Rumah Suci Bodhimandala
2000 ft
Restaurants
Restaurant Van Java Cafe
600 ft
Jl. Taman Apsari 69-71
Killiney Kopitiam
1100 ft
Jl. Jenderal Basuki Rahmat no. 8-12
McDonald's
1500 ft
Jln. Basuki Rachmad 21-13
Fajar Chinese Restaurant
1100 ft
Jl. Bo. Basuki Rachmad 8- 12 Tunjungan Plaza II Lantai 5
B.G.H Coffee
800 ft
Taman Apsari No. 1 Kantor Pos Simpang
Linkafe
1200 ft
Jl. Basuki Rahmat No. 8-12 Plaza Tunjungan II 5th floor Royal Food Blvd
Boncafe Steak & Ice Cream
2100 ft
Jl. Pregolan No. 2
Sushi Tei Plaza Tunjugan
1600 ft
Jl. Basuki Rachmad No. 8-12 Tunjungan Plaza 5
Reviews and Ratings
Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 11 reviews
8.1
8.1/10 based on 124 reviews
Paul
United Kingdom,
June
2024
8.0/10
The hotel is in a good location, close to shopping centers and business hubs. The rooms are spacious and clean, but the bathroom could be tidier. The service is friendly and helpful despite language limitations. The dining options offer a good variety and are near the biggest mall in Surabaya.
Rooms
7.0
The rooms are quite big and clean, though the bathroom could be cleaner.
Service
9.0
The service is very friendly and helpful, even with limited English.
Location
8.0
The location is very strategic, near the Tunjungan Plaza with easy access to shopping centers and local sights.
Dining
8.0
The dining options are better than average, with a good variety near the biggest mall in Surabaya.
Facilities
8.0
The facilities meet expectations and provide essential services for guests.
Billy
United Kingdom,
March
2024
7.6/10
The hotel is conveniently located in the center of the city, making it great for exploring local sights and enjoying excellent local foods. The rooms are clean and comfortable but some issues with assigned rooms. Service is exceptional, especially thanks to Mr Sipit, and offers a range of conveniences from porter assistance to dining options. The location, although central, suffers from heavy traffic at times. Dining experiences vary, with some great options nearby but with limitations for certain preferences. The facilities are adequate, offering essential amenities for a pleasant stay.
Rooms
8.0
The rooms were comfortable and clean, but there was a mix-up with the assigned room despite our specific request for a non-smoking room. The dinner delivery service in English and Bahasa Indonesia was a convenient touch.
Service
9.0
The service was excellent, especially thanks to Mr Sipit who ensured all our requests were promptly fulfilled. From room service to assistance with car hire and dining recommendations, the staff went above and beyond to cater to our needs.
Location
7.0
The central location is ideal for accessing local attractions and enjoying the nearby shopping mall. However, the heavy traffic in the area caused delays in transportation. The hotel's proximity to Plaza Tunjungan and the city center is a plus.
Dining
7.0
The dining options provided a decent experience, with a variety of choices nearby. However, there were limitations in catering to certain preferences, particularly for Western tastes.
Facilities
7.0
The hotel offers essential facilities to ensure a comfortable stay, although some aspects may require improvement to enhance the overall guest experience.
Kate
United Kingdom,
February
2024
8.2/10
The hotel offers very big and convenient rooms in the center of Surabaya, perfect for a non-smoking stay. The location is excellent for exploring the city, but there is a charge for ironing services. The dining experience is satisfactory, and there are on-site food options. Overall, a great value for a stay in the heart of the city.
Rooms
9.0
The rooms are very big and convenient, ideal for a non-smoking room.
Service
8.0
The staff are friendly and helpful, from bellman to the manager on duty, making my stay enjoyable.
Location
9.0
The location is very good, walking distance to the biggest mall and entertainment places in the city, as well as being near the business and shopping centers.
Dining
7.0
The dining experience is not bad, with nearby dining options and freshly prepared eggs available.
Facilities
8.0
The hotel offers various facilities such as room service, car hire, laundry, and more to enhance the stay.
Nicholas
United Kingdom,
January
2024
8.6/10
I absolutely loved my stay at this hotel! The rooms are incredibly spacious and conveniently located next to the stairwell. Having air conditioning was a big plus for me. The service was exceptional, with the security team always ready to assist in any situation. The hotel's proximity to shopping malls and attractions made it even better. The dining experience, while not catering perfectly to Western tastes, offered a variety of traditional choices that were quite satisfying. The facilities were top-notch, enhancing my overall experience.
Rooms
9.0
The rooms are very big and very convenient.
Service
9.0
The staff is very helpful and friendly.
Location
9.0
The location is very strategic, near malls and food centers.
Dining
7.0
The dining experience was average but had some traditional choices.
Facilities
9.0
The hotel offers excellent facilities.
convenient location
limited Western options
George
United States,
January
2024
8.8/10
I had a fantastic stay at this hotel! The rooms were clean and spacious, especially the twin beds which were very comfortable. The staff throughout the hotel, from the bellman to the chef and security, were incredibly friendly and helpful, even though some had limited English skills. The location was superb, near the huge Tunjungan Mall and the city center, making it perfect for exploring local sights and enjoying delicious local cuisine. The dining options were good, with daily fresh fish available, and the facilities were top-notch.
Rooms
9.0
The rooms with twin beds were good, clean, and spacious, especially the comfortable rugs.
Service
8.0
The staff, from various departments including room service, laundry, and security, were very friendly and helpful despite limited English skills.
Location
10.0
The hotel's location was very strategic, near malls, food centers, Tunjungan Plaza, and the Surabaya city center, making it convenient for shopping and sightseeing.
Dining
8.0
The dining experience offered a good choice and was very near the biggest mall in Surabaya, with a variety of options to enjoy.
Facilities
9.0
The facilities provided, including room service, car hire, dry cleaning, laundry, and valet parking, were excellent and added to the overall positive experience.
Bill
United States,
January
2024
6.8/10
The hotel is conveniently located near Tunjungan Plaza, offering easy access to local attractions and great food options. The rooms, while spacious and comfortable, are in urgent need of maintenance. The service stands out for its enthusiastic and respectful staff during festive seasons. However, heavy traffic in the area may cause delays in transportation.
Rooms
5.0
The rooms, although comfortable, are desperately in need of maintenance and upgrades.
Service
8.0
The staff are attentive and enthusiastic, especially during festive seasons.
Location
7.0
The hotel's location near Tunjungan Plaza is convenient, but heavy traffic in the area can cause delays in transportation.
Dining
7.0
The dining options offer a mix of traditional and Western choices, but may not cater well to Western tastes.
Facilities
5.0
The hotel offers basic facilities, but major upgrades are required.
Harry
United Kingdom,
January
2024
8.4/10
The hotel offers very big and conveniently located rooms with several English TV channels. The rooms have been well renovated and modernized, featuring twin beds. The staff is very helpful and friendly, making the stay enjoyable. However, the heavy traffic in the area affects taxi services, causing delays. The location is excellent for exploring local sights and trying out local foods, with a large food area downstairs if you prefer not to venture out. The dining options are varied, with both western and traditional choices. The facilities are up to standard, catering to various needs.
Rooms
9.0
The rooms are very big and convenient, equipped with modern amenities and twin beds.
Service
9.0
The service from all staff members, ranging from bellman to the manager, is exceptionally friendly and helpful.
Location
8.0
The hotel overlooks the front yard and is within walking distance of the biggest mall in Surabaya, offering a central and convenient location in the city.
Dining
8.0
The dining experience provides a range of choices, including both Western and traditional options.
Facilities
8.0
The hotel facilities are well-maintained and cater to guests' needs.
Eric
United States,
October
2023
8.2/10
My stay at the hotel was fantastic! The rooms were clean, spacious, and ready for me ahead of time, which was a huge plus. The service was friendly and helpful, although the staff's English was a bit limited. The location was very convenient, near to Tunjungan Plaza and other local attractions, but be prepared for heavy traffic in the area. The dining options were varied, with both Western and traditional choices available. Overall, a great value for money with a few minor downsides.
Rooms
8.0
The rooms were good, quite big, and clean.
Service
7.0
The service was friendly and helpful.
Location
9.0
The location was good as it was just a few minutes walking distance to Tunjungan Plaza.
Dining
8.0
The dining experience was good with a variety of choices available.
Facilities
9.0
The hotel facilities were excellent.
Douglas
United States,
September
2023
7.6/10
I had a pleasant stay at this hotel in the center of Surabaya. The rooms were huge with a spill-over area that overlooked the front yard, clean, and more spacious than other similar hotels in the same price range. However, some major upgrades are needed to enhance the overall experience.
Rooms
8.0
I loved the spacious room with a unique spill-over area overlooking the front yard.
Service
9.0
The staff were incredibly kind and accommodating, especially in promptly moving me to a different room when needed. Their enthusiasm during Lebaran holidays was commendable.
Location
7.0
The hotel's central location in Surabaya offers easy access to various entertainment places, including the Tunjungan Plaza. However, heavy traffic in the area sometimes caused delays in transportation.
Dining
7.0
The dining experience was good with a variety of food options, but the buffet seemed limited at times. It may not cater perfectly to Western tastes.
Facilities
7.0
The facilities were decent, but a few amenities, like free access to an iron and board, required an extra charge. Close proximity to the famous mall added convenience.
Alexander
United States,
July
2023
8.4/10
The hotel is centrally located in Surabaya, near Tunjungan Plaza and the city center, making it a very convenient spot. The rooms, despite our request for a non-smoking room, were spacious with 2 queen-sized beds and a fridge. The service from reception to the bellman, housekeeping, and chef, especially during Lebaran holidays, was friendly and helpful. The dining options, although not catering well to Westerners, featured home-made pies and jams. The facilities are more than perfect, although the heavy traffic in the area caused some delays.
Rooms
9.0
The rooms were spacious with 2 queen-sized beds and a fridge, despite our request for a non-smoking room.
Service
8.0
The service from all staff members, including the bellman, housekeeping, and chef, was friendly and helpful, especially during Lebaran holidays.
Location
8.0
The hotel is centrally located in Surabaya near Tunjungan Plaza and the city center, providing a very convenient spot. However, heavy traffic in the area caused delays in transportation.
Dining
7.0
The dining options had home-made pies and jams, but they didn't cater well to Westerners.
Facilities
10.0
The facilities are more than perfect despite the heavy traffic in the area.
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