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Check-in
22Sept2025Select date
Check-out
23Sept2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

2 New Montgomery Street, San Francisco, California, United States, 94105

Palace Hotel, A Luxury Collection Hotel, San Francisco - A historic downtown hotel with a glass-domed dining court, heated indoor pool, and luxury accommodations

This 5-star hotel features 552 rooms with individually controlled air conditioning, Nespresso machines, 60-inch flat-screen TVs, and Geneva sound systems with Master & Dynamic Bluetooth headphones. The Garden Court restaurant operates under a 110-year-old glass dome with Austrian crystal chandeliers and serves Signature Tea on Saturdays alongside Sunday City Brunch. Pied Piper bar displays the original Maxfield Parrish painting and offers hand-crafted cocktails since 1909. The property includes a 24-hour fitness center overlooking a heated indoor pool under a glass dome with city views. Located just off Market Street, Palace Hotel, A Luxury Collection Hotel, San Francisco is 0.5 miles from F Market Street Car and 5 minutes' walk from Montgomery Street BART station. Professional concierge service provides assistance in English, Spanish, Chinese, Japanese, and French. Valet parking is available at $72 daily with electric car charging stations.

Pros

The historic Garden Court features a stained-glass dome dating to 1909 with Austrian crystal chandeliers

Heated indoor swimming pool under a glass dome with views of the San Francisco skyline

Rooms include Nespresso machines and high-end Master & Dynamic Bluetooth headphones

Located just off Market Street with direct access to public transportation connections

Multilingual concierge service available in five languages including Chinese and Japanese

Cons

Valet parking costs $72 per day with an additional fee for oversized vehicles

Pet fee is $150 per stay with a maximum weight limit of 40 pounds

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Suite 1 Bedroom 2 room Suite 1 King Sofa bed
Max:
2 persons
605 sq. feet 
Bed options:
1 King-size bed and 1 Sofa bed
Heating
Bathtub
Check Prices
Superior Suite 1 Bedroom 2 room Suite 1 King Sofa bed
Max:
2 persons
435 sq. feet 
Bed options:
1 King-size bed and 1 Sofa bed
Heating
Bathtub
Check Prices
Junior Suite Studio Style 1 Bedroom Studio Suite 1 King
Max:
2 persons
410 sq. feet 
Bed options:
1 King-size bed
Heating
Bathtub
Check Prices
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Transportation and Accessibility

Transportation options

City Centre
San Francisco 1.4 mi
Airports
San Francisco International (SFO) 14.0 mi
Oakland International (OAK) 19.0 mi
Train
F Market Street Car3700 ft
Caltrain - 4th & King Street Station4600 ft
Underground
Montgomery Street (Muni Metro)400 ft
Bus
Bus stop400 ft

Facilities

This grand hotel provides facilities designed for comfort and memorable stays.

General

  • No smoking on site
  • Paid Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Allergy-free rooms
  • Lift
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Services

  • Room service
  • Housekeeping
  • Car hire
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Dinner
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet

Spa & Leisure

  • Indoor swimming pool
  • Live entertainment
  • Solarium
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

2 New Montgomery Street, San Francisco, California, United States, 94105
Map view
2 New Montgomery Street, San Francisco, California, United States, 94105
Nearby
Gallery
San Francisco Museum of Modern Art
1400 ft
Museum
Contemporary Jewish Museum
1600 ft
Museum
Museum of the African Diaspora
800 ft
Bush St What3words: ///also.secret.ever
Dragon's Gate
1400 ft
Church
St. Patrick's Catholic Church
1600 ft
Museum
Wells Fargo History Museum
1900 ft
Gallery
Xanadu Gallery
1500 ft
Museum
Yerba Buena Center for the Arts
1100 ft
Garden
Yerba Buena Gardens
2100 ft
Mall
Metreon
2000 ft
Corner of Market
Mechanics Monument
1300 ft
Restaurants
Ghirardelli Ice Cream & Chocolate Shop
300 ft
2 New Montgomery St
The Cheesecake Factory
1900 ft
251 Geary St Fl 8
Pied Piper
300 ft
2 New Montgomery St Palace Hotel
Garden Court
100 ft
2 New Montgomery St Palace Hotel
House Of Shields
500 ft
39 New Montgomery St
Ginto Izakaya Japonaise
600 ft
658 Market St
San Francisco Soup Company
600 ft
135 4th St Between Mission & Howard in Westfield Metreon
The Grove
1000 ft
690 Mission St Design District
Quiznos
600 ft
578 Market St
BAMBOO Asia
600 ft
41 Montgomery St

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 8 reviews
4.5/5 based on 2143 reviews
8.7
8.7/10 based on 592 reviews
#57 of 246 hotels in San Francisco based on Tripadvisor
Ross
United States, May  2024
6.0/10

The hotel was a mixed experience. The rooms were very spacious with a king bed and a large bathroom, including a separate shower and bath. However, cleanliness was a big issue as the room was incredibly dirty with visible dust and hairs. The service was a hit-or-miss with helpful and courteous staff but also with instances of inefficiency and arrogance. The location was convenient, with easy access to public transport, but there were concerns about the condition of the property and the need for new caretaking. The dining experience was enjoyable with substantial options, but inconsistencies in pricing were noted.

Rooms
5.0
The room was very spacious and comfortable, although cleanliness was a major issue.
Service
5.0
The service was inconsistent, with some staff members being helpful and courteous, but others showing signs of inefficiency and arrogance.
Location
6.0
The hotel's location was convenient for accessing public transport and work, though concerns about property upkeep were noted.
Dining
7.0
The dining experience was enjoyable with a variety of substantial options, but inconsistencies in pricing were observed.
Facilities
6.0
Facilities ranged from desirable amenities to cleanliness concerns.
George
United Kingdom, February  2024
8.0/10

The hotel has classic and spacious rooms that are super comfortable, but there was a shortage of clean rooms during my stay. The service was exceptional with helpful and friendly staff, especially at the front desk and valet parking. The location is perfect for exploring SoMa, the Ferry Building, and Union Square on foot, with great accessibility to public transport. The dining experience was decent, catering more to frequent stayers, and the facilities were in line with a 5-star hotel.

Rooms
8.0
The rooms were spacious and super comfortable, though there was a shortage of clean rooms.
Service
9.0
The staff were all super nice and attentive, providing excellent service.
Location
9.0
The hotel's location is great to explore SoMa, the Ferry Building, Union Square, and Chinatown on foot.
Dining
6.0
The dining was just ok for the price, more suitable for frequent stayers.
Facilities
8.0
The facilities were of a 5-star hotel standard.
John
United Kingdom, January  2024
7.0/10

I had a mixed experience at this hotel. The rooms were spacious and included a desk, extra chair, and a beautiful, large bathroom with high ceilings, providing room to spread out. However, the parking was terrible, the hotel looked sad, and there seemed to be a shortage of staff at times.

Rooms
7.0
The rooms were spacious and comfortable, with a bigger living room and bedroom. The bathroom was large and beautiful with high ceilings, offering plenty of space to relax.
Service
6.0
The staff members I encountered were really friendly and lovely, making my stay enjoyable. However, there were some lapses in service and it took quite a while to pay the bill.
Location
9.0
The location was just great, with easy access to public transport and only a short distance to Union Square. It made exploring the city very convenient.
Dining
6.0
The dining experience was just okay, and the breakfast wasn't particularly impressive. The hotel's historic Garden Court was interesting, but some felt it was overpriced.
Facilities
7.0
The facilities were standard, but nothing exceptional was noted during my stay.
Martin
United Kingdom, January  2024
7.6/10

My stay at the hotel was nice and bright, with clean rooms that were spacious and super comfortable. However, there were some noise issues that came up occasionally. The service was exceptional, with super nice and attentive staff, offering beautiful interiors and a perfect location for shopping and exploring the downtown area. The location was great for sightseeing, with easy access to public transport and key spots like Union Square. The dining experience was just okay for the price, offering a sociable atmosphere but lacking value for money. Overall, a pleasant stay with a few minor hiccups.

Rooms
8.0
My room was nice, bright, and clean, spacious, and super comfortable. However, it was not amazing.
Service
7.0
The staff was extremely nice and helpful, providing beautiful interiors, comfortable rooms, and a perfect location. However, there was an issue with some staff being on strike during our reservation period.
Location
9.0
The hotel's location was just great, with easy access to public transport and key attractions like Union Square within walking distance. However, be aware of potential cash deposits at the beginning of your trip.
Dining
6.0
The dining experience was okay but didn't offer much value for money. The atmosphere was social, making it easy to meet fellow guests.
Facilities
8.0
The facilities were good, offering services like room service, car hire, and housekeeping, adding to the overall convenience of the stay.
Roger
United Kingdom, January  2024
7.8/10

My stay at the hotel was overall pleasant. The rooms, while comfortable, were smaller than expected and didn't have the promised view of Market St It's essential to double-check this before check-in. On the bright side, the rooms had blackout curtains which ensured a good night's sleep.

Rooms
7.0
The rooms overlooked the indoor pool and were comfortable, but smaller than anticipated. Verify the view before check-in.
Service
9.0
The service was impressive. The staff was incredibly helpful, and the room was cleaned thoroughly, even with Dorito chip mishaps left by my kids.
Location
8.0
The location was excellent, within walking distance of Union Square, Chinatown, shopping areas, and the Embarcadero. A great spot for exploring downtown San Francisco.
Dining
7.0
The dining experience was of high quality. Although slightly pricey for a limited buffet at $70 for two, the food was great overall.
Facilities
8.0
The facilities were adequate for a comfortable stay.
Helpful staff
Small rooms
Marjorie
United States, December  2023
8.6/10

I had a wonderful stay at the hotel. The rooms were very spacious and perfect for the four of us. The service was attentive and helpful in suggesting great places to eat nearby. The location was fantastic, being centrally located and convenient for exploring the city. The dining experience in the historic Garden Court was substantial, and I enjoyed every bite. The facilities were well-appointed and added to the overall comfort of my stay.

Rooms
9.0
The rooms were large and very spacious, perfect for our group of four.
Service
8.0
The service was top-notch, with helpful suggestions for nearby dining options.
Location
9.0
The location was central, right on the transport routes, making it easy to access all the sights.
Dining
8.0
The dining experience in the historic Garden Court was substantial and satisfying.
Facilities
9.0
The facilities provided added convenience and comfort to my stay.
David
United States, September  2023
9.0/10

I had a lovely stay at this hotel with small yet beautiful rooms that seem worth the price. The environment is fantastic with beautiful high ceilings, tall columns, and great lighting. However, the frontage on Market St might not be for everyone. The service was impeccable with the manager even apologizing profusely for any inconvenience. The location is perfect, close to everything on Market St and near the financial district. The dining experience was exceptional with a variety of options but maybe a bit pricier than we planned. Overall, a wonderful stay with minor considerations.

Rooms
8.0
The rooms are small but beautiful and worth the price. All rooms may be corner suites, enhancing the experience. The high ceilings and tall columns add to the charm.
Service
9.0
The service here is top-notch, with the manager going above and beyond to assist us. Despite being a bit pricey, they provided excellent amenities like room service and tours/ticket assistance.
Location
10.0
The hotel's location is perfect, close to everything including the financial district. Market St offers a vibrant setting with plenty of nearby bars and restaurants to explore.
Dining
9.0
The dining experience at this hotel was exceptional, offering a wide range of delicious options. The only downside is it might be a bit pricier than expected.
Facilities
9.0
The hotel boasts a beautiful lobby and atrium areas, along with other facilities that enhance the overall guest experience.
Mark
United Kingdom, June  2023
8.2/10

The hotel offers spacious and well-decorated rooms with a nice bathroom and large TV, overlooking the market street. The service is wonderful and accommodating, with staff trying their best to meet guests' needs. The location is great, being close to the financial district and just 10 minutes from Union Square. The dining experience, while in a nice lobby, could have more affordable options for a luxury hotel.

Rooms
8.0
The room was spacious and well-decorated with a nice bathroom and large TV.
Service
9.0
The service was wonderful and accommodating, with staff doing their best, even during busy times.
Location
9.0
The location is great, close to the financial district and just a short walk from Union Square.
Dining
7.0
The dining experience was just okay, lacking more affordable options for a luxury hotel.
Facilities
8.0
The hotel offers various amenities and services to enhance the stay.
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Check-in
22Sept2025Select date
Check-out
23Sept2025Select date
Rooms and Guests2 Guests, 1 Room