What landmarks are located near Iberostar Heritage Grand Mencey?
Iberostar Heritage Grand Mencey is 0.3 km from García Sanabria Park, 1 km from Castillo de San Juan Bautista, and 9 km from Playa de Las Teresitas.
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Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
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Key details
About the Hotel
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, 38004,
- Close to Rambla de Santa Cruz
Great
8.9
9.3
4.7
4.8
Iberostar Heritage Grand Mencey - A luxury 5-star hotel with Canarian architecture, gourmet dining, and a 4500 m² spa
Iberostar Heritage Grand Mencey reflects the island's culture through its Canarian-style interior courtyard, gardens, and works of art. The 5-star hotel offers rooms with city or garden views, featuring amenities like minibars, satellite TVs, and soundproofing. Dining options include Papa Negra, a sustainable restaurant serving local dishes like potatoes with mojo sauce, and Los Menceyes, which offers a buffet breakfast with Iberian ham and pastries. The SPA Sensations spans 4500 m² and includes a thermal area, hydrotherapy pool, and massage booths. Located on Doctor José Naveiras street, the hotel is a 10-minute walk from Santa Cruz de Tenerife's city center and 5 km from Tenerife Norte Airport. Iberostar Heritage Grand Mencey also provides meeting rooms, a fitness center, and paddle tennis courts.
Pros
The SPA Sensations features a thermal circuit, sauna, and hydrotherapy pool.
Papa Negra restaurant serves MSC/ASC-certified seafood and local Canarian dishes.
Rooms include soundproofing, minibars, and views of the city or gardens.
Located within walking distance of Santa Cruz de Tenerife's city center.
Offers interconnected rooms for families or groups.
Cons
The pool is unheated and may feel cold during cooler months.
Some dining venues require formal attire, such as long trousers for gentlemen.
Must-do experiences
- Stroll through Parque García Sanabria, a serene urban oasis.
- Taste local specialties at Mercado de Nuestra Señora de África market.
- Visit the TEA Tenerife Espacio de las Artes for modern art exhibits.
- Explore the historic La Laguna, a UNESCO World Heritage site.
- Savor traditional seafood at El Mesón La Taberna on Calle del Agua.
Select your room type
Iberostar Heritage Grand Mencey offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Double Room2 persons31 sq. feet1 Double bedAir conditioningroom details
Junior Suite2 persons45 sq. feet1 King-size bedAir conditioningroom details- Double Garden View2 persons31 sq. feet1 King-size bedAir conditioningBalconyroom details
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Check-in/ Check-out
Facilities
This grand hotel provides facilities designed for comfort and memorable stays.
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Yoga class
- Sports trainer
- Aerobics
Guest Parking
- Public parking is possible on site at EUR 12 per day.
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Indoor swimming pool
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Casino
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Hot spring bath
- Open-air bath
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
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Dining Onsite
Iberostar Heritage Grand Mencey offers a delightful selection of dining venues that celebrate the local flavors of the Canary Islands. From casual family-friendly settings to modern romantic experiences, each restaurant provides a unique taste of Mediterranean and Spanish cuisines, perfect for indulgent meals at any time of day.
Los Laureles Restaurant
Mediterranean and Local seafood dishes
Ambiance
Family-friendly and Traditional setting
Key Offerings
Enjoy a hearty lunch filled with authentic local seafood and Mediterranean specialties, with options for vegan and gluten-free diets.
Reservation
No
Open daily from 12:30 to 16:30.
Papa Negra Restaurant
Spanish and International fare
Ambiance
Modern and Romantic atmosphere
Key Offerings
Dine on exquisite dishes crafted with certified seafood, including various vegan and gluten-free selections, perfect for an intimate dinner.
Reservation
Recommended
Open Thursday to Sunday from 20:00 to 23:00.
Los Menceyes Restaurante
Buffet featuring Spanish and Local cuisines
Ambiance
Family-friendly, Traditional, and Romantic options
Key Offerings
Start the day with a lavish buffet breakfast, offering a variety of foods including vegetarian, vegan, and gluten-free choices alongside dinner service.
Reservation
No
Breakfast served daily from 07:00 to 10:30; Dinner served daily from 19:00 to 22:00.
Restaurante a la carta Kon·Tiki
Mexican
Ambiance
Modern decor
Key Offerings
Indulge in vibrant and flavorful Mexican dishes during lunch hours, perfect for a casual yet delightful dining experience.
Reservation
No
Open Monday to Sunday from 12:00 to 23:30.
Location
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, 38004,
Explore Santa Cruz de Tenerife
Explore Santa Cruz de Tenerife
Parque Garcia Sanabria
1 minutes' walk
A lush city park featuring diverse gardens, sculptures, and a playground. Ideal for leisure walks and family outings.
Casino Santa Cruz
1 minutes' walk
A vibrant casino offering gaming, dining, and entertainment options. Perfect for a lively evening out.
Museum of Nature and Man
18 minutes' walk
Showcases Tenerife's natural history and indigenous culture. Offers free admission on specific days.
Municipal Museum of Fine Arts
11 minutes' walk
Features a collection of Spanish and European artworks. Hosts temporary exhibitions with free entry.
Sendero de los Sentidos
11 minutes' walk
Nature trail offering scenic views and sensory experiences. Great for leisurely walks and connecting with nature.
Surfing at Playa Valleseco
5 minutes' drive
Enjoy thrilling waves and surf lessons suitable for all levels. Rental services available for gear and boards.
Yoga Classes at Local Studios
10 minutes' drive
Find tranquility and relaxation with local yoga studios offering classes for all skill levels. Perfect for unwinding.
Restaurante Aborigen
1 minutes' walk
Offers traditional Canarian dishes in a cozy atmosphere. Known for its fresh ingredients and local wines.
Cocina Urbana
1 minutes' walk
A modern eatery with a creative take on local cuisine. Popular for its vibrant decor and innovative menu.
La Tasca de Enfrente
1 minutes' walk
Casual tapas bar known for its friendly vibe. Specializes in shared plates and local wines, ideal for groups.
Auditorio de Tenerife Adan Martin
25 minutes' walk
Iconic concert hall featuring music, theater, and dance performances. Notable for its architecture and cultural events.
Sala de Arte de Los Lavaderos
3 minutes' walk
A cultural space showcasing contemporary art. Hosts exhibitions and events, making it ideal for art lovers.
Transportation and Accessibility
Special advance booking deals!
Get best rates instantly.
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at EUR 12 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 40.0 per person.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Russian
Year renovated:
2011
Number of floors:
4
Number of rooms:
155
Former name
Iberostar Grand Hotel Mencey
Reviews and Ratings
Feedback about Iberostar Heritage Grand Mencey from previous guests about their experience.
Show more
Pros
Comfy bed
Clean pool
Helpful staff
Cons
Noisy room
Outdated rooms
Guest reviewsbased on 1396 reviews
Chris from United States
Family with children
double room
3 nights in November 2025
|
Reviewed: February 07, 2026
6/10
room great pool dirty spots holes
the pool was great and there was plenty of room (i always found a lounger).
The room was not what i expected. It had some holes in the curtain and a few dirty spots on the wall, disappointing for the price.
0 Helpful
Stella from Italy
Family with children
Double Garden View
3 nights in November 2025
|
Reviewed: January 21, 2026
6/10
simple breakfast dirty spots
the breakfasts ARE very Simple. It are not worth 5 stars. it was a waste of money. i never see THEM put oatmeal next to A spoon that was stuck to it. the room disappoints me for the price. THERE were holes in the curtain and dirty spots here and there on the wall. also, the flies were bothersome when i ate outside at breakfast.
0 Helpful
Rosie from United Kingdom
Couple
Double Room
5 nights in November 2025
|
Reviewed: December 28, 2025
7/10
friendly approach pool bed food quality old room dark corridor closed door
the staff showed a friendly approach. they always had smiles. i found a pool bed without problems. the food also seemed worth five stars.
The room was old. the corridor looked dark. accesses for people with baby strollers felt poor. The doors remained closed.
0 Helpful
John from United States
Couple
Double Room
3 nights in November 2025
|
Reviewed: December 13, 2025
9/10
good service hotel cleanliness
the restaurant service by the pool was particularly good. i ALSO appreciated the overall cleanliness of the hotel.
i FOUND the gym equipment showed minor signs of wear.
0 Helpful
David from United States
Single
Double Room
7 nights in October 2025
|
Reviewed: November 14, 2025
9.0/10
Excellent Stay
excellent service great gym
The pool restaurant food tasted excellent, and the service was excellent. The gym had good equipment, and the pool area was very clean. I found lots of restaurants a short walk away. I also appreciated the beautiful park across the road. It was nice to sit on a bench.
Dining
9/10
The breakfast breads were very good, especially with the fresh juices and fruit. The pool restaurant provided excellent food, alongside fantastic service for a satisfying culinary experience. Hot food options during breakfast require changes.
Facilities
9/10
The gym has modern equipment for workouts, providing convenience. The pool area included a clean pool, space for relaxation, and comfort. A short walk leads to various restaurants and shopping areas.
Rooms
9/10
The room had a pleasant ambiance and layout. The room features high-quality furnishings and modern amenities to enhance comfort during stays.
0 Helpful
|
George from United States
Couple
Double Room
4 nights in August 2025
|
Reviewed: October 18, 2025
9/10
immaculate gym saltwater pool
The gym was immaculate and equipped well. The saltwater pool was a lovely surprise. I appreciate no chemicals were used.
The breakfast was quite simple and i believe did not fully meet the 5-star standard.
0 Helpful
Robert from United Kingdom
Couple
double garden view
3 nights in June 2025
|
Reviewed: August 28, 2025
9/10
saltwater pool immaculate gym professional massage
The hotel has a saltwater pool. I found it a lovely surprise. the gym was immaculate and well-equipped. i had an excellent deep tissue massage. It was of the highest standard and very professional (i needed that!).
the room lacked a trash can in the wash area.
0 Helpful
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FAQs
About Iberostar Heritage Grand Mencey
What are the check-in and check-out times at Iberostar Heritage Grand Mencey?
Check-in is from 15:00 and check-out is by 12:00.
Is parking available at Iberostar Heritage Grand Mencey?
Public parking is available nearby for 12 EUR per day.
What dining options does Iberostar Heritage Grand Mencey offer?
Dining options include the Los Menceyes buffet restaurant, the à la carte Los Laureles, and the Iballa Cocktail Bar.
What are the spa facilities available at Iberostar Heritage Grand Mencey?
The spa includes a thermal area, sauna, whirlpool bath, 14 massage booths, and a fitness area.
What amenities does Iberostar Heritage Grand Mencey provide in guest rooms?
Rooms include air conditioning, free Wi-Fi, a mini-bar, satellite TV, and a private bathroom with bathrobes and slippers.
Is there a gym available at Iberostar Heritage Grand Mencey?
Yes, there is a fitness center equipped with state-of-the-art machines.
How far is Iberostar Heritage Grand Mencey from Tenerife North Airport?
Iberostar Heritage Grand Mencey is 14 km from Tenerife North Airport.
Does Iberostar Heritage Grand Mencey offer a breakfast service?
Yes, a buffet breakfast is available for an additional charge of 40 EUR.
What languages are spoken by the staff at Iberostar Heritage Grand Mencey?
The staff speaks multiple languages, including English and Spanish.
What recreational activities are available at Iberostar Heritage Grand Mencey?
Guests can enjoy outdoor and indoor pools, yoga classes, and live music performances.
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