Iberostar Waves Tucan, Playa del Carmen
About the Hotel
Iberostar Waves Tucan - A 5-star all-inclusive family resort in tropical rainforest with beach access and diving center
Iberostar Waves Tucan operates as a 5-star all-inclusive resort situated within a tropical rainforest environment, directly facing a white sand beach. The property offers 8 restaurants including La Góndola serving wood-fired pizzas, Bonsai Japanese Restaurant with teppanyaki, and Uxmal Mexican Restaurant featuring regional dishes. Accommodations range from Premium Rooms with jungle views to Two-Bedroom Penthouse Suites with ocean views and private whirlpools. The resort provides 4 swimming pools, a fitness room, and the official Dressel Divers center for PADI certification. Iberostar's Star Camp program offers activities for children aged 4-17, including puppet workshops and recycling activities. The hotel is located 1.5 miles from Playa del Carmen center and provides access to Cozumel island via daily boats from the local port. Evening entertainment at Iberostar Waves Tucan includes magic shows, acrobatics, and live concerts.
Pros
Direct beachfront location with access to water sports including kayaking and snorkeling
Multiple dining options including specialized Japanese, Italian, and Mexican restaurants
Comprehensive children's program with dedicated facilities and Aqua Fun water area
On-site diving center offering PADI certification and daily diving excursions
Four swimming pools and evening entertainment shows for all ages
Cons
The resort's tropical rainforest setting results in frequent wildlife encounters
Daily boats required for access to Cozumel island attractions
Select your room type
Price and Room Availability Calendar
Transportation and Accessibility
Transportation options
Facilities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Tennis court
- Billiard tables
- Archery
- Yoga class
Services
- Paid airport shuttle
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Picnic area/ Tables
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's buffet
- Children's pool
- Children's play area
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
Location
Reviews and Ratings
The resort offers clean and comfortable rooms, surrounded by a lush jungle setting. The staff goes above and beyond to ensure a great stay, though there are some challenges with chair availability at the beach. Dining options are varied, with a blend of buffet and reservation-required restaurants. The location is ideal for activities but can be crowded with kids at times.
The hotel is a mixed bag with some great features but also a few drawbacks. The rooms, although near the beach, have an awful smell and are affected by daily construction work. The service has its ups and downs, recovering from past issues but still needing improvement in some areas. The location is beautiful with a variety of wildlife but also raises concerns about cleanliness. Dining is excellent in some restaurants but restricted in others, requiring reservations and a more formal dress code. Overall, a unique experience with both positives and negatives.
The hotel had some nice features like the glass refillable water bottles in the rooms and the daily towel animals, but there were also issues with the key cards and the need for some room upgrades. The hotel's location was beautiful with ponds and waterfalls, but it could be challenging to navigate for guests with mobility issues.
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