Best Western West Towne Suites, Madison

I had a mixed experience at the hotel. The rooms were comfortable and quiet but a bit outdated. They were spacious, clean, and overall cozy. The service was beyond friendly - they even offered us coupons for nearby restaurants and checked in with us during our family reunion of 24 people. The location was convenient to the main road and close to shops we like, but the nearby construction was a nuisance. The dining was a nice addition, although the staff was not very friendly during what felt like a rushed meal. The facilities overall were decent, adding some convenience to our stay.

My stay at the hotel was fantastic! The rooms were in perfect conditions and clean at a reasonable price, making it a great value for money. The staff, despite a minor confusion with the shuttle service, was attentive and helpful throughout. The hotel's location in a quiet area was ideal for a relaxing stay, although there were some minor issues with the customer service. The dining experience was excellent, with quick service and delicious cook-to-order options.

My stay at the hotel was a mix of positives and negatives. The hotel was conveniently located near the highway, making it easy to travel, but it was far from downtown Madison. The rooms were spacious and had a convenient full-size refrigerator, which was great for storing milk for my infant, but they were too humid and smelly, with maintenance issues like a broken TV and wobbly lights. The service was kind and helpful, ensuring a pleasant stay, but the dining experience left something to be desired with long lines and limited food options. Despite some drawbacks, the hotel's amenities were well-maintained, offering a decent value for the price.