Al Massa Grand Hotel, Mecca

The hotel canceled my room without notifying me and had to find me a room at the next hotel. The service attempted to cover the issue by falsely claiming payment failures. The location was convenient, but faced challenges due to payment confusion.

The hotel had a mix of positives and negatives. Although the cancellation issue was frustrating, the staff tried to rectify it. The room provided was clean, but it was disappointing that it was sold to someone else. The location was convenient, but there were issues with communication and billing discrepancies. I enjoyed the croissants during my stay, but there were some service challenges to be addressed.

I arrived at the hotel to find out that my room had been sold to another guest without any prior notification, resulting in inconvenience as I had to find another accommodation at the next hotel. Despite this issue, the staff was accommodating and managed to arrange a room for me at the neighboring hotel.

The hotel provided some challenges during my stay as they sold my room to another guest at the next hotel and canceled my reservation without notifying me. However, the service was attentive to resolving issues, finding me a room at the next hotel, despite attempting to deceive me about the reasons for the cancellation. The location was convenient, but there were some issues regarding payment processing. The dining experience lacked variety but offered delicious sweet cakes. Overall, the hotel facilities were satisfactory.