The Grand Royal Swiss Hotel - A 4-star hotel with conference facilities, wellness amenities, and Nandi Hills views
This 4-star property features 217 rooms across six categories, including a presidential suite with an oversized jacuzzi and marbled bathroom. All accommodations include smart TVs, mini refrigerators, tea/coffee making facilities, and electronic safes. The Rambara Eves Conference Center spans 6587.5 ft² with pillar-free space, audio-visual equipment, and soundproof systems. Dining options include Flavours Restaurant for buffet meals, Medoc Restaurant for signature cuisines and terrace dining, Bond lobby bar for beverages, and Aquarius Pool Bar for cocktails and quick bites. Gold's Gym contains commercial cardio machines, strength equipment, and dumbbells, while the wellness center offers sauna, steam, massage, manicure, and pedicure services. The outdoor swimming pool sits within beautifully landscaped gardens overlooking the Nandi Hills. Located 9.5 miles from Kisumu International Airport, the hotel provides free Wi-Fi throughout the property. Guests can host events in six ballrooms and meeting rooms at The Grand Royal Swiss Hotel.
Pros
Pillar-free 612 sq m conference center with full audio-visual equipment
Wellness center with sauna, steam, massage, and beauty treatments
Multiple dining venues including terrace dining at Medoc Restaurant
Outdoor swimming pool set in landscaped gardens with Nandi Hills views
Commercial-grade gym with cardio and strength training equipment
Cons
Located 9.5 miles from Kisumu International Airport
No children's park or dedicated kid facilities currently operational
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
This grand hotel provides facilities designed for comfort and memorable stays.
Free Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
General
Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Multilingual staff
Sports & Fitness
Fitness centre
Fitness studio
Guest Parking
Electric kettle
Dryer
Services
Paid airport shuttle
Paid city shuttle
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Newspaper service
Dining
Restaurant
Poolside snack bar
Picnic area/ Tables
Business
Business centre
Meeting/ Banquet facilities
Children
Children's pool
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Garden area
BBQ facilities
Spa centre
Jacuzzi
Room features
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
AM/FM alarm clock
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Location
Kisumu - Kakamega Road,
Kisumu,
Kenya,
Kisumu
Map view
Kisumu - Kakamega Road,
Kisumu,
Kenya,
Kisumu
City landmarks
Landmark
Kiboswa Market
1.3
mi
Landmark
Kiboswa
1.3
mi
Mall
Lake Basin Mall
2.0
mi
Landmark
Lake Basin
2.1
mi
Landmark
Jesus the True Vine African Ministry
2.5
mi
Landmark
Luongro Israel Church
2.6
mi
Landmark
St.Daniel Roho
2.7
mi
Church
Dala Hera, CCA Church Obunga
2.7
mi
Landmark
Roho Msanda Church
2.7
mi
Landmark
Azusa World Ministry
2.7
mi
Landmark
St.Luke Catholic Church Obunga
2.7
mi
Landmark
Roho Israel
2.7
mi
Landmark
Advance Care Hospital
2.8
mi
Landmark
Repentance and Holiness Obunga Altar
2.8
mi
Landmark
Crio Ministries Sanctuary of Peace Ministry Church
2.8
mi
Landmark
The Ark of God Ministry
2.8
mi
Landmark
Roho
2.8
mi
Landmark
P.A.G Church Obunga
2.8
mi
Landmark
Prophet Ezekiel C.C.A
2.8
mi
Landmark
Pentecostal of God
2.8
mi
Landmark
Luong Mogik
2.8
mi
Landmark
Saints Covenant Church
2.8
mi
Landmark
Baptist Health Rehab Institute
2.8
mi
Landmark
Mowar Roho Israel St.Moses Obunga
2.8
mi
Landmark
Baptist Health Medical Center
2.8
mi
Landmark
African Division Church
2.9
mi
Landmark
Ndoto Community Church
2.9
mi
Landmark
Shiloh Worship Centre Kisumu
2.9
mi
Landmark
Faith Roho Israel Church
2.9
mi
Landmark
Victory World Outreach Chapel
2.9
mi
Reviews and Ratings
Feedback from previous guests about their experience.
76%
enjoyed the hotel and leave a review
7.6/10
Very good
Rooms
5.0
Location
5.0
Service
5.0
Dining
5.0
Guest reviews
7.6/10
based on 5 reviews
Harvey
United States,
March
2025
7.4/10
My stay at the Grand Royal Swiss Hotel was a mix of good and bad. While the location on a secluded hill was lovely and the amenities like the pool were enjoyable, I faced significant issues during my stay. Slow service and an uncomfortable room overshadowed the positive aspects. Overall, I would consider other options if I return to Kisumu. 😕🌄
Rooms
5.0
The room was not clean, with leaking fixtures and an uncomfortable mattress. My twin room request was not honored, which added to my frustration.
Service
5.0
Service was slow and disorganized, especially during check-in. It took two hours to check in, and I couldn't get timely help from the reception.
Location
5.0
The hotel is located on a hill in a secluded area, which offers a nice view and peace away from the hustle and bustle.
Dining
5.0
The food was disappointing, lacking options, especially for breakfast. I missed simple items like bacon and fresh fruits.
Facilities
5.0
Amenities like the pool were decent, but other services such as room service were not up to par.
Sean
United States,
February
2025
5.4/10
My stay at the Grand Royal Swiss Hotel in Kisumu left much to be desired. While the location on top of the hill was quite nice, the service and room quality did not match the expectations set by the hotel's profile. Check-in was particularly frustrating, and I faced several issues during my stay that impacted my overall experience. 😕
Rooms
5.0
The room I stayed in had several issues, including leaking bathroom fixtures and an uncomfortable bed. It also lacked cleanliness and sufficient light, which diminished the comfort of my stay.
Service
5.0
Service was generally slow, especially during check-in which took two hours. Even when I needed assistance, it was difficult to get help in a timely manner.
Location
5.0
The hotel is situated in a secluded area on top of a hill, providing a pleasant environment and great views.
Dining
5.0
The dining experience was not great. Breakfast lacked several options, and there were issues with food availability during dinner.
Facilities
5.0
Facilities like room service and paid airport shuttle were available but did not enhance my experience due to the issues faced.
Andrew
United States,
January
2025
7.4/10
My stay at the Grand Royal Swiss Hotel was ultimately disappointing. While the location was good and the amenities like the pool were okay, the service and room quality left much to be desired. it took two hours to check in and my room wasn't even what I requested.
Rooms
5.0
I had a Standard Double Room that was disappointing. The shower and toilet were leaking and not clean, and the bed was uncomfortable. plus, there was no clear way to contact reception when I needed assistance.
Service
5.0
The service was generally slow, with restaurant staff being more professional than those at the reception. I felt ignored. it was hard to get help when needed.
Location
5.0
The hotel is situated on top of a hill, in a secluded area, which I appreciated. It offered nice views and a peaceful environment.
Dining
5.0
The food didn't impress me. Breakfast lacked basic options like bacon and fresh fruits, which was quite disappointing.
Facilities
5.0
Facilities were somewhat basic, but they offered room service and a variety of services like laundry and wake-up calls.
Patrick
United States,
December
2024
5.6/10
My stay at the Grand Royal Swiss Hotel in Kisumu was unfortunately disappointing. While the location on top of the hill was scenic, the check-in process was excessively long and disorganized. The room itself had issues with cleanliness and comfort, which detracted from my overall experience. 😕
Rooms
5.0
The room was not well maintained with dust, a strange smell in the bathroom, and faulty lighting. I also faced issues with the telephone and leakage in the shower.
Service
5.0
Service was quite slow throughout my stay. It took two hours to check in, and there wasn't enough staff to address complaints effectively. The dining staff was slightly better but still lacking.
Location
5.0
The hotel is situated in a great location on top of the hill, providing nice views, though this could not make up for the other issues I faced.
Dining
5.0
The food options were limited, with some basic items missing from breakfast. The meal I ordered was unexpectedly unavailable.
Facilities
5.0
While some amenities were okay, I didn't find much that stood out or added to my experience during my stay.
Sean
United States,
December
2024
5.6/10
My stay at Grand Royal Swiss Hotel was quite disappointing. While the location on top of the hill had a nice view, the overall service was lacking. The room I received was not what I requested, and cleanliness was an issue. 😔
Rooms
5.0
The room I stayed in was not clean, with a bad smell in the bathroom and leaking fixtures. Additionally, there were many lights not functioning, making the ambiance quite gloomy.
Service
5.0
I found the check-in process frustrating, taking almost two hours. The staff didn't seem prepared to handle the situation, which added to my overall disappointment.
Location
5.0
The hotel is situated in a secluded area on top of a hill, which provides a nice backdrop, but it doesn't make up for the other shortcomings during my stay.
Dining
5.0
The food options were lacking, particularly at breakfast where important items like bacon and fruits were missing. The overall quality of meals did not meet my expectations.
Facilities
5.0
While the hotel offered several amenities like room service and dry cleaning, the execution of these services was poor and slow.
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