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23Sept2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

500 Queen Street, Auckland, New Zealand, 1010

Mercure Auckland Queen Street - A 4-star hotel in the entertainment district with individually furnished rooms, private parking, and 24-hour gym

This 4-star hotel on Queen Street features 96 individually furnished rooms with air conditioning, laptop-friendly workspaces, safety deposit boxes, and flat-screen TVs. Certain rooms include private balconies or patios. A continental or à la carte breakfast is available each morning at Mercure Auckland Queen Street, while the onsite Lone Star restaurant features happy hour. The 24-hour gym, bar, and business facilities with fax and photocopying services are available to guests. Located in the entertainment district, the property is 0.5 miles from Aotea Square and Auckland Town Hall, and 0.5 miles from Aotea Centre and SKYCITY Auckland Convention Centre. The 24-hour front desk staff speaks English, French, Hindi, and Italian, and provides ironing, dry cleaning, and luggage storage services. Private parking is available onsite at Mercure.

Pros

Individually furnished rooms with laptop-friendly workspaces and air conditioning

Private parking available onsite

24-hour front desk with multilingual staff

Located in the entertainment district near Aotea Square and convention centers

24-hour gym and business facilities with fax/photocopying services

Cons

No pets or service animals are allowed

The nearest airport is 17-12 miles from the hotel

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior King Room
Max:
2 persons
Shower
Heating
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Deluxe King Room
Max:
2 persons
Shower
Heating
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Standard King Room
Max:
2 persons
Shower
Heating
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Price and Room Availability Calendar

Check availability and prices for your dates now!

Transportation and Accessibility

Transportation options

City Centre
Auckland4000 ft
Airports
Auckland (AKL) 12.8 mi
Train
Train Station - Grafton4300 ft
Train Station - Mt Eden4300 ft
Bus
Bus stop400 ft

Facilities

This grand hotel provides facilities designed for comfort and memorable stays.

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Services

  • Room service
  • Housekeeping
  • Dry cleaning
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Room features

  • Air conditioning
  • Heating
  • Patio
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

500 Queen Street, Auckland, New Zealand, 1010
Map view
500 Queen Street, Auckland, New Zealand, 1010
Nearby
Auckland CentralNew Zealand
Queen Street
400 ft
Church
The Baptist Tabernacle
400 ft
Park
Myers Park
1100 ft
Church
Pitt Street Methodist Church
1500 ft
Restaurants
al's deli
100 ft
1 / 492 Queen Street Entrance on City road
Le Garde-manger
500 ft
466 Queen Street 466 Queen Street
Fujisan Japanese Restaurant
500 ft
474 Queen Street
Columbus Coffee
400 ft
100 Hospital Road Middlemore Hospital
Shoya Japanese Cuisine
400 ft
478 Queen Street Auckland CBD
Ah Ssak
900 ft
472 Queen Street
Ken Yakitori Bar K'rd
1100 ft
89 Karangahape Road Central Auckland
Between Cafe & Eatery
1100 ft
82 Karangahape Road
Gemmayze St
1000 ft
St Kevins Arcade
TAMA eatery & bar
600 ft
4 Upper Queen Street
Verona Cafe
800 ft
169 Karangahape Road Newton
Scullery
800 ft
166 Karangahape Road

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 7 reviews
8.3
8.3/10 based on 3783 reviews
William
United Kingdom, May  2024
7.8/10

The hotel is ideally located near the Ponsonby area and a bus stop to the city center, with easy access down to the waterfront. While it offers a convenient location within walking distance to the center, note that it is situated at the top of a hill. The rooms are equipped with balconies, good WiFi, lovely bathrooms, and provided amenities. However, the presence of shampoo could be enhanced. The service is satisfactory, including room service, dry cleaning, housekeeping, and a welcome drink. The dining experience offers homemade biscuits. The facilities are well-maintained, but specific details were not provided.

Rooms
8.0
The rooms are equipped with balconies, good WiFi, and lovely bathrooms.
Service
7.0
The service includes room service, dry cleaning, housekeeping, and a welcome drink.
Location
9.0
The hotel's location near the Ponsonby area, bus stop to the city center, and waterfront is convenient, but bear in mind it is situated at the top of a hill.
Dining
7.0
The dining experience features homemade biscuits.
Facilities
8.0
Well-maintained facilities, further details not specified.
Audrey
United Kingdom, April  2024
8.4/10

The hotel is perfectly situated at the top of a hill, close to everything, and offers easy access to transportation. The rooms are spacious, with beautifully curated interiors and large bathrooms. The service is top-notch with excellent room service and housekeeping. However, the dining options are limited, and the classic fried fish could be improved for a better dining experience. Overall, the hotel offers great value for money with its fantastic amenities and facilities.

Rooms
9.0
The rooms are beautifully designed with carefully selected interiors and spacious bathrooms.
Service
9.0
The service is excellent, with attentive room service and efficient housekeeping.
Location
8.0
The hotel's location at the top of a hill offers easy access to everything and convenient transport options.
Dining
7.0
The dining experience, especially the classic fried fish, could be improved for a better culinary experience.
Facilities
9.0
The hotel offers great facilities to enhance your stay, ensuring a comfortable and enjoyable experience.
Andy
United Kingdom, February  2024
8.6/10

The hotel is located on a very steep hill but is close to the center within walking distance, at the top of the hill. The rooms are spacious, modern, and have a properly selected interior with a big bathroom. However, the hotel is close to everything, and there's a Wilson Parking bay nearby.

Rooms
9.0
The rooms have good WiFi and are spacious with a properly selected interior and big bathroom.
Service
9.0
The service was excellent, including room service, dry cleaning, and housekeeping, with a welcome drink offered.
Location
8.0
The hotel is on a very steep hill but close to the center within walking distance and near the Wilson Parking bay; it's close to everything.
Dining
8.0
The dining experience was delightful with sweet biscuits offered.
Facilities
9.0
The hotel offers great facilities including a pool and comfortable dining options.
Leslie
United Kingdom, December  2023
9.0/10

The hotel has spacious and beautifully decorated rooms with a large bathroom, good WiFi, and properly selected interior, making for a comfortable stay. The service is exceptional, offering convenient room service, efficient dry cleaning, thorough housekeeping, and a welcoming drink upon arrival. The location is ideal for exploring the city center or easily reaching the airport by being near a bus stop, although reaching the cruise ship terminal requires a long walk. The dining experience features delicious freshly baked croissants. The hotel facilities provide everything you need for a relaxing stay.

Rooms
9.0
The rooms are spacious and beautifully decorated, with a large bathroom and good WiFi.
Service
10.0
The service is exceptional, offering convenient room service, efficient dry cleaning, thorough housekeeping, and a welcoming drink upon arrival.
Location
8.0
The hotel's location is convenient for exploring the city center or easily reaching the airport with a nearby bus stop, but reaching the cruise ship terminal requires a long walk.
Dining
9.0
The dining experience is delightful, featuring delicious freshly baked croissants.
Facilities
9.0
The hotel facilities provide everything needed for a relaxing stay.
Claire
United Kingdom, October  2023
8.0/10

The hotel offers modern and spacious rooms with an amazing bathroom and carefully selected interior design. The WiFi connection is great, although the price could be more budget-friendly. The service is top-notch with efficient room service, prompt dry cleaning, meticulous housekeeping, and a welcoming drink upon arrival. However, the location, while convenient, requires navigation through a steep hill and a lengthy walk to reach the cruise ship terminal. The dining experience provides globally inspired dishes but may be a bit overpriced. The facilities are well-equipped, making for a luxurious stay with a few areas that could benefit from improvement.

Rooms
9.0
I loved the design and spaciousness of the rooms, especially the amazing bathroom.
Service
9.0
The service was exceptional, providing efficient room service, prompt dry cleaning, and a welcoming drink.
Location
7.0
The location is convenient, despite being on a steep hill and requiring a long walk to the cruise ship terminal.
Dining
7.0
The dining experience offered globally inspired dishes, but the pricing could be more competitive.
Facilities
8.0
The facilities were luxurious and well-maintained, offering a range of amenities for a comfortable stay.
Michael
United Kingdom, September  2023
8.6/10

My stay at the hotel was amazing! The rooms were beautifully decorated, the WiFi was excellent, and the view from the bedroom was stunning. The location was convenient with easy access to transportation and good eateries. However, being close to the bus stop meant some noise. The service was top-notch, but the price was a bit high for the value received.

Rooms
9.0
The rooms were lovely with a properly selected interior and a great view.
Service
9.0
The service was impeccable with great room service and housekeeping.
Location
8.0
The hotel is situated near a bus stop, making it easy to reach the city center or the airport. Close to everything and convenient for transportation, but a bit noisy due to the bus stop.
Dining
8.0
The dining experience was delightful with classic dishes on offer.
Facilities
9.0
The facilities were excellent, providing everything I needed during my stay.
Norman
United Kingdom, August  2023
8.2/10

The hotel offers stunning views and spacious rooms with amazing bathrooms. The WiFi connection is reliable and the staff is accommodating. However, the price may be on the higher side and the dining options are limited.

Rooms
9.0
I was impressed by the spacious rooms with amazing bathrooms and great views.
Service
8.0
The staff was friendly and always ready to assist with any requests.
Location
9.0
The hotel is conveniently located with easy access to the bus stop and offers beautiful views.
Dining
7.0
The dining options were somewhat limited, but the local products were a nice touch.
Facilities
8.0
The hotel offers a variety of facilities to ensure a comfortable stay.
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23Sept2025Select date
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Rooms and Guests2 Guests, 1 Room